We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join our team based in the San Francisco Bay Area.
In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.
While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.
Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Responsibilities- Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email.
- Independently understand and solve technical problems using internal documentation.
- Clarify problem solutions to customers and provide them with the best workflows.
- Interact with other departments to clarify issues and escalate them when required.
- Past experience in a similar role.
- Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
- Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers.
- Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
What We Do
Bright Data is the world’s #1 web data platform, supporting the public data needs of over 20,000 organizations in nearly every industry. Our solutions are leveraged to fuel AI as well as research, monitor, and analyze web data for smarter decisions. Bright Data offers a complete web data platform, from award-winning proxy networks and AI-powered web scraping tools, to dynamically refreshed datasets, an unparalleled retail and e-commerce data intelligence suite, and fully managed data services. Making public web data accessible is essential to keeping markets openly competitive and providing different data types to power LLMs. As an industry leader, we are committed to defending public web data. Bright Data has proven that ethical and transparent scraping practices for legitimate business use and social good initiatives are legally sound. We are very proud to lead innovation in web data, with +5,500 granted patent claims.
