The Role
Serves as the technical subject matter expert for automotive, architectural, and surface protection films. Supports product lifecycle activities, testing, validation, competitive benchmarking, product improvement, dealer engagement, installer evaluations, technical demonstrations, and global training. Develops installation standards, training content, and testing protocols while collaborating with manufacturing, quality, supply chain, and product management teams. Requires advanced film installation expertise, strong product knowledge, technical communication skills, and proficiency with DAP pattern software.
Summary Generated by Built In
Job Summary:
We are seeking a passionate and professional Technical Product Specialist. The right person should thrive in a fast-paced environment. Be a proactive problem-solver, passionate with building and maintaining a team environment, and strives to be an integral part of the overall success of the Company.Core Duties: Technical Product Expertise
· Serve as a product subject matter expert for Paint Protection Film, Window Film, Architectural Films, Surface Protection Products, Coatings, and Aftercare products.
- Support Product Managers throughout the full product lifecycle, including concept development, validation, launch, and product optimization.
- Evaluate product performance and installation characteristics through structured testing and field validation.
- Identify product improvements, manufacturing opportunities, installation enhancements, and competitive gaps.
- Conduct dealer visits, installer ride-a-longs, and technical evaluations.
- Gather Voice of Customer (VOC) feedback from dealers, distributors, trainers, and installers.
- Diagnose installation challenges and provide recommendations to improve outcomes.
- Support strategic account visits and key product demonstrations.
· Assist in prototype evaluation and product testing.
- Develop testing protocols for new products and product improvements.
- Benchmark competitive products and installation methodologies.
- Collaborate with Manufacturing, Quality, Supply Chain, and Product Management teams to validate product changes.
· Support the development of technical training content, installation standards, and best practices.
- Conduct technical workshops and installer training programs.
- Translate complex technical concepts into clear, repeatable procedures.
- Establish and maintain technical installation standards globally.
· Monitor industry trends, competitive product developments, and emerging technologies.
- Perform competitive product evaluations and market benchmarking.
- Provide recommendations for future product roadmaps and innovation initiatives.
- Minimum 10+ years of experience in:
- Paint Protection Film (PPF)
- Automotive Window Film
- Architectural Film
- Surface Protection Products
- Related installation-based industries
- Demonstrated experience working with multiple major film brands and installation methodologies.
- Advanced installation expertise across complex vehicle applications, including:
- Multi-piece bumpers
- Mirrors
- Headlights
- Roof applications
- Deep recess installations
- Bulk installation techniques
- Plotter-generated pattern workflows
- Strong understanding of:
- Adhesive systems
- Surface preparation
- Stretch behavior
- Film construction
- Post-heating requirements
- Product durability characteristics
- Advanced proficiency with design and pattern software platforms, including DAP and related technical tools.
- Ability to teach, coach, and mentor installers at varying skill levels.
- Strong presentation and training capabilities.
- Ability to communicate effectively with technical and non-technical audiences.
- Excellent written and verbal communication skills.
- Former shop owner, lead installer, technical trainer, or product specialist.
- Experience supporting global markets and dealer networks.
- Experience working directly with product development, manufacturing, or quality teams.
- Multi-language capabilities are a plus.
- Improve adoption and installation consistency across key product categories.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- At least 10 years of experience with paint protection film, automotive window film, architectural film, surface protection products, or related installation-based industries.
- Experience working with multiple major film brands and installation methodologies.
- Advanced installation expertise across complex vehicle applications, including multi-piece bumpers, mirrors, headlights, roofs, deep recesses, bulk installations, and plotter-generated pattern workflows.
- Strong understanding of adhesive systems, surface preparation, stretch behavior, film construction, post-heating requirements, and product durability.
- Advanced proficiency with DAP and related design and pattern software platforms.
- Ability to teach, coach, and mentor installers at varying skill levels.
- Strong presentation, technical training, written, and verbal communication skills.
- Experience as a shop owner, lead installer, technical trainer, or product specialist.
- Experience supporting global markets and dealer networks.
- Experience working directly with product development, manufacturing, or quality teams.
- Multilingual capabilities.
XPEL, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about XPEL, Inc. and has not been reviewed or approved by XPEL, Inc..
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Healthcare Strength — Core medical, dental, and vision plans are in place through established carriers, with additional coverage such as life insurance and short- and long‑term disability identified in plan filings. Carrier quality and the breadth of included protections indicate a robust healthcare offering.
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Retirement Support — A 401(k) plan with company matching contributions is broadly available and highlighted as part of total rewards. Employer materials consistently reference matching contributions as a standard element of the package.
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Leave & Time Off Breadth — Time off provisions are referenced as roughly three weeks of PTO for certain roles alongside a typical paid holiday schedule. These signals point to a competitive baseline for paid time away.
XPEL, Inc. Insights
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The Company
What We Do
XPEL is a global provider of protective films, coatings, and related services for automotive, watercraft, home, and office applications. Its offerings include paint protection film, window tint, surface-protection film, ceramic coatings, and interior-preservation products. The company also supports customers through installation services, trained installers, technical assistance, and proprietary software designed to help deliver high-quality protection solutions for customers across multiple consumer and commercial settings worldwide.
