Technical Product Specialist

Technical Product Specialist

Location – Windsor, UK

Type of Work - Office

Role Overview

The Product Technical Specialist is a key member of the Agile Scrum Product Team, responsible for designing, developing and maintaining the UKI Edition of the Core Product. Working closely with the Product Owner, Product Manager and cross-functional team members, the role contributes to the delivery of high-quality product enhancements, defect resolutions and technical improvements that meet customer, business and regulatory requirements.

The Product Technical Specialist analyses enhancement requests, reported defects and implementation feedback, producing technical solutions that are scalable, maintainable and aligned with the product architecture. Responsibilities include software development, troubleshooting, technical design, release readiness, automated testing and continuous improvement to ensure that product changes are delivered to agreed quality standards within Sprint and release commitments.

The role collaborates closely with Product Management, Application Specialists, Implementation and Support teams to investigate issues, assess technical feasibility and support the successful adoption of new functionality. While the role is primarily office-based within the Product Team, occasional travel to customer sites, healthcare organisations or partner locations may be required to support technical investigations, workshops or other business activities.

Key Responsibilities

The Product Technical Specialist will act in accordance with Agile principles and work as part of a Scrum Team.  Processes are updated as part of our ongoing culture of continuous improvement.  The Product Technical Specialist will undertake the following:

Product Development

• Design, develop, test and maintain functionality within the UKI Edition of the Core Product to meet regional business, clinical and regulatory requirements.
• Develop and maintain technical components including integrations, reports, data migration utilities, JavaScript enhancements and other product features.
• Analyse customer enhancement requests, reported defects and implementation feedback to determine the most appropriate technical solution.
• Produce technical specifications to support the delivery of new functionality and product enhancements.
• Ensure all developments comply with product architecture, coding standards and quality expectations.
• Maintain compatibility between the UKI Edition and Core Product releases, assessing the impact of Core Product changes on local functionality.
• Produce and maintain technical documentation to support ongoing development, support and knowledge sharing

Agile Product Delivery

• Work collaboratively with the Product Owner, Product Manager and Scrum Team to refine, estimate and deliver Product Backlog Items.
• Participate fully in Scrum ceremonies including Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives.
• Provide technical expertise during backlog refinement, identifying dependencies, technical risks and implementation approaches.
• Estimate development effort and contribute to Sprint planning to support predictable delivery.
• Deliver Sprint commitments in line with agreed priorities and the team's Definition of Done.
• Collaborate closely with Application Specialists to translate business, clinical and customer requirements into robust technical solutions.
• Contribute to release planning by ensuring completed developments are ready for inclusion in product releases

Quality, Support and Continuous Improvement

• Undertake unit testing and support integration, regression and user acceptance testing activities to ensure product quality.
• Investigate, diagnose and resolve software defects identified through customer support, testing, implementation activities or internal quality assurance.
• Support the investigation and resolution of complex third-line issues relating to Edition functionality.
• Assess reported issues to determine whether they represent software defects, configuration issues or enhancement opportunities.
• Validate completed developments prior to release and support post-release issue resolution where required.
• Identify opportunities to improve product performance, maintainability, usability and technical quality.
• Contribute to continuous improvement initiatives within the Scrum Team, including development practices, tooling, automation and quality processes

Collaboration and Stakeholder Engagement

• Work collaboratively with Product Management, Application Specialists, Support, Implementation and other business teams to ensure the successful delivery of product enhancements.
• Provide technical input into the assessment of customer requirements and implementation feedback to inform future product development.
• Liaise with Core Product teams to understand new functionality, technical changes and product direction, assessing impacts on the UKI Edition.
• Share technical knowledge and best practice across the Product Team to promote continuous learning and consistency.
• Support colleagues by providing technical guidance and contributing to problem-solving activities across the wider business.
• Build effective working relationships with internal stakeholders to ensure customer needs are understood and translated into high-quality product solutions.
• Contribute to the evolution of the UKI Edition by supporting strategic product initiatives and helping ensure the product continues to meet the needs of customers within the region

Experience/Qualification Required

Essential:

• Demonstrable experience in software development, technical configuration or application development, with a passion for delivering high-quality software solutions.
• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and identify effective, pragmatic solutions.
• Ability to interpret business and functional requirements and translate them into robust technical designs and deliverable solutions.
• Experience of developing using web technologies, including HTML, JavaScript and related frameworks.
• Experience of SQL, database design principles, data analysis and data migration techniques.
• Ability to produce clear and concise technical documentation and specifications.
• Understanding of web technologies, Internet/Intranet architecture and system integration concepts.
• Experience of working within an Agile Scrum environment, participating in backlog refinement, Sprint Planning, estimation and iterative delivery.
• Ability to estimate technical effort accurately and manage competing priorities within Sprint commitments.
• Strong communication and collaboration skills, with the ability to work effectively within a cross-functional Product Team and engage with technical and non-technical stakeholders.
• Commitment to software quality through testing, peer review and continuous improvement.
• Ability to work independently while contributing positively to a collaborative team environment.

Desirable:         

• Experience of developing or supporting InterSystems technologies, including TrakCare or HealthShare.
• Experience working within the healthcare sector or with Electronic Health Record (EHR) solutions.
• Knowledge of healthcare interoperability standards, including HL7, FHIR and Health Information Exchange (HIE) principles.
• Experience of REST APIs, web services and systems integration.
• Experience with source control, DevOps practices and CI/CD pipelines
• Familiarity with AI technologies, including Generative AI, Large Language Models (LLMs), and their practical application within software development and healthcare technology.
• Experience integrating AI-powered services or APIs into software solutions.
• Knowledge of AI governance, security, privacy, and responsible use, particularly within regulated environments such as healthcare

Key Attributes

• Drive - The desire to succeed, willingness to go the extra mile, passion for results, healthy sense of competition.
• Decision making and judgement - Identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less-than-perfect information.
• Communication and influence - Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions respectfully; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate. Is friendly, personable and engaging. Identifies the most appropriate form of communication.
• Teamwork and collaboration - Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.
• Efficiency and attention to detail - Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy.
• Adaptability - Ability to handle changes in direction and work priorities with ease, not set in their ways, enjoys a new challenge, accepts ambiguity and works effectively with all kinds of people at all levels. Is positive and level-headed under pressure; adaptable.
• Strategic Thinking - Demonstrates the ability to see the ‘big picture’ and see own actions in terms of the business impact. A strategic thinker will be future-orientated and will be likely to challenge conventional thinking. Considers limitations and solutions at all levels and understand wider implications and consequences of change, collaborating on this with the team.
• Continuous improvement - Displays a hunger for continuous improvement including personal development, product development and team workflow and systems, remaining open to mentoring and advice from senior roles.  Applies dedication to personal and professional development. 
• Learning agility - The ability and willingness to learn from experience and then apply that learning to perform successfully in new situations.

Education and Training – Desirable

• University degree or equivalent work experience
• Proficiency in English and one other language