Manager, Client Success, SpringServe
London, UK
Hybrid Schedule (M/F remote, T/W/TH in-office)
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
We are seeking an experienced technical account manager to join our Client Success team in London. This role sits at the intersection of technology and client relationships, where you'll be instrumental in driving our growing EMEA business.
As a technical account manager, you will be on the front lines of expanding our business across EMEA. You'll work directly with publishers, broadcasters, and streaming partners to architect custom solutions using Magnite's technology stack. This is a true generalist role that requires equal parts technical expertise, business acumen, and client relationship skills.
You'll be challenged daily with complex technical problems while building deep, consultative relationships with clients. You'll need to understand the ad tech ecosystem, identify opportunities for growth, and design technical solutions that enable their success. You will need strong analytical and troubleshooting skills to get to the root cause of technical problems that arise. This role requires someone who thrives in ambiguous situations, enjoys solving technical and quantitative problems, and gets genuine satisfaction from making clients successful.
In this role you will:
Collaborate closely with premium EMEA clients to deeply understand their underlying business models and architect custom technical integrations using the SpringServe technology stack.
Act as the frontline engineering mind to diagnose and resolve complex technical issues across the product suite (including SSAI issues, data centre routing, ad server logic, discrepancies, etc.).
Perform detailed data analysis to identify systemic patterns, diagnose platform drop-offs, and optimise client yield.
Partner actively with the local Commercial and Sales teams on strategic pitches, live platform demonstrations, and technical conversations to secure new regional business.
Function as the vital link between the market and our technical core, translating complex client requirements and product friction into clear, actionable feedback for global Product and Engineering teams.
Master the intricacies of video ad serving and programmatic operations, maintaining a deep understanding of evolving CTV, OTT, and premium video workflows
We’re looking for someone with:
6+ years of experience in solution engineering, technical troubleshooting, or technical account management roles.
Service-oriented individual who is motivated by helping clients and teammates succeed
Strong technical troubleshooting skills to diagnose issues in complex, technical systems
Exceptional problem-solving skills - enjoys tackling ambiguous problems and finding creative solutions
Data-driven decision maker, experienced in analysing performance metrics and using data to improve efficiency and yield.
Client-facing experience and the ability to translate technical detail into actionable insights for partners and internal stakeholders.
The following experience would be a plus, but is not required:
Desire to collaborate closely with a tight knit, all-star customer success team
Familiarity with data querying and scripting languages (such as SQL, Python, and Pandas) and utilizing AI productivity tools (e.g., Claude Code)
Experience with video advertising, CTV, publishers, and the ad tech ecosystem
Experience providing technical support for clients of a SaaS platform
Comprehensive Perks and Benefits:
Holiday Breaks and Quarterly Wellness Days
Equity and Employee Stock Purchase Plan
Family-Focused Benefits and Parental Leave
Private Medical Insurance
Competitive Pension Plan
Disability and Life Insurance
Mobile Phone Subsidy
Fitness and Wellness Reimbursement
Company Culture:
We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.
Magnite Invests in You:
Career Development Initiatives and a Career Growth Framework
Culture and Inclusion Programs
Bonusly Peer-to-Peer Recognition Program
Community Service and Volunteer Events
Company-Matched Charitable Contributions
Mental Health Support
About Us
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.
Want to learn more about us?
Check out our blog for Magnite announcements and Ad Tech industry news!
Recruiting Agency Notice
Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.
Skills Required
- 6+ years experience in solution engineering, technical troubleshooting, or technical account management
- Service-oriented mindset motivated by helping clients and teammates succeed
- Strong technical troubleshooting skills to diagnose issues in complex systems
- Exceptional problem-solving skills and comfort with ambiguous problems
- Data-driven decision maker experienced in analysing performance metrics to improve yield
- Client-facing experience and ability to translate technical detail into actionable insights
- Deep understanding of video ad serving and programmatic operations (CTV, OTT, premium video workflows)
What the Team is Saying
Magnite Compensation & Benefits Highlights
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Healthcare Strength — The company highlights comprehensive healthcare from day one, including medical, dental, vision, prescription coverage, disability and life insurance, FSAs, and mental‑health/EAP support for employees and families.
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Equity Value & Accessibility — Equity awards are provided to new hires based on role and level, and an Employee Stock Purchase Plan offers discounted company stock with regular enrollment periods.
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Leave & Time Off Breadth — Magnite promotes generous time off with summer Fridays, quarterly mental‑health days, and an end‑of‑year company closure.
Magnite Insights
What We Do
Together, we power advertising that enables billions of people to stay informed, entertained, and connected. We introduce them to new ideas, products, and services that make their lives better. And we help media owners of all sizes realize their full potential. That’s a lot — that’s the power of advertising. But it’s only possible with great technology. And that’s where Magnite comes in. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV, online video, display, and audio. Our tech fuels billions of transactions per day!
Why Work With Us
At Magnite, our work impacts what millions of people read, watch, and buy. We strive to cultivate an environment of continuous growth and collaboration. We’re seeking out individuals who share an alternative perspective, challenge the status quo, and aren’t afraid to raise the bar!
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Magnite Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday) in all offices. Our offices provide daily lunches, beverages, snacks, training, development, office events.
