Technical Account Manager, Client Success - Magnite (SpringServe)

Account Manager, Client Success, SpringServe
London, UK

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus.  Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

As Account Manager, Client Success, you will be working on SpringServe, our premium CTV adserver and programmatic platforms. The largest CTV publishers and TV manufacturers in the world use SpringServe to power and manage the monetisation of their CTV apps. If you enjoy finding the root cause of an issue, are motivated to make clients successful, and thrive in a team environment, we have the role for you. 

As an Account Manager on SpringServe, you will be challenged on all fronts. This truly is a generalist position. You will interface with clients on a daily basis, and should be a strong advocate for customer success. Sharp analytical and troubleshooting skills for difficult technical problems that come your way are a must have.

You will need to enjoy working in a dynamic culture and being a self-starter.  While you’ll be a member of an all-star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client’s problems and solving them.

On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client’s business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client’s set up that arise. 

In this role you will:  

• Serve as the primary technical lead on EMEA publisher accounts for our SpringServe ad server and programmatic platforms

• Provide best-in-class technical support and deep-dive troubleshooting for complex issues

• Onboard new clients onto our technology ecosystem. Collaborating with clients to find their optimal setup on SpringServe

• Own the day-to-day technical relationship, satisfaction, and long-term success of major CTV clients on our platforms

• Collaborate with local revenue teams to ensure clients are successful on the platform 

• Work closely with local sales teams on strategic pitches, live demos, and technical deep-dives to win new regional business

• Educate and train clients on platform functionality

• Develop a strong understanding of each client’s business to help clients realise the full potential of our platform

• Become an expert in video ad serving and programmatic operations, including current CTV, OTT, and premium video workflows 

We’re looking for someone with: 

• 1-2 years Ad Tech Expertise

• A strong understanding of the programmatic advertising ecosystem, including CTV/Streaming, SSPs, DSPs, Ad Servers

• Sharp analytical and troubleshooting skills to solve difficult technical problems

• Exceptional written, verbal, and interpersonal communication skills

• A self-motivated, autonomous individual with a strong sense of accountability, ownership, and eagerness to help

• The ability to be a team player who has a track record of cross-team collaboration

Not required but nice to have:

• Professional proficiency in German

• Familiarity with data querying and scripting languages (such as SQL, Python, and Pandas) and utilizing AI productivity tools (e.g., Claude Code) 

Comprehensive Perks and Benefits: 

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave 

• Private Medical Insurance  

• Competitive Pension Plan

• Disability and Life Insurance

• Mobile Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture: 

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide lunches, beverages, snacks, training and development, and office events to support your work week.  We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

Magnite Invests in You: 

• Career Development Initiatives and a Career Growth Framework

• Culture and Inclusion Programs

• Bonusly Peer-to-Peer Recognition Program

• Community Service and Volunteer Events

• Company-Matched Charitable Contributions

• Mental Health Support

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.

Want to learn more about us?  

Check out our blog for Magnite announcements and Ad Tech industry news! 

Recruiting Agency Notice

Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.