About the Role
We are seeking a highly skilled Technical Lead, Middleware System Services to join our team at RHB Banking Group. In this role, you will serve as the subject matter expert in Enterprise Middleware systems across the Group, ensuring robust architecture design, implementation, stability, and performance of key middleware platforms. You will collaborate closely with leadership and cross-functional teams to drive strategic planning, system enhancement initiatives, and operational support to maintain high system availability across Bank, Islamic, Insurance, Investment Bank, and regional entities.
What you will be doing
Lead the technical design, architecture planning, and implementation of Enterprise Middleware systems (IBM WebSphere MQ, WAS, JBoss EAP, WebLogic, and other related technologies).
Deliver resilient and optimized infrastructure setups to achieve high performance, reliability, and availability aligned with defined SLA/OLA targets.
Perform configuration, capacity planning, and performance tuning to enhance overall middleware system efficiency.
Maintain comprehensive technical documentation including system configurations, troubleshooting procedures, and operational guidelines.
Serve as the key escalation point for complex technical issues and guide engineering teams in incident resolution and root cause analysis.
Manage incidents and provide both short-term and long-term corrective measures to improve system resilience.
Ensure adherence to security standards, regulatory requirements, internal audit compliance, and Group IT frameworks and policies.
Lead and mentor middleware engineers, cultivating a culture of knowledge sharing, skill enhancement, and technical excellence.
Support the execution of disaster recovery and business continuity plans for middleware systems.
Collaborate with vendors to evaluate and implement new middleware technologies, upgrades, and enhancements.
Participate in on-call rotation and support off-hours maintenance activities as required.
Provide regular performance and health status reporting to relevant stakeholders.
Manage technical projects with minimal supervision and coordinate with other infrastructure and application teams to meet project timelines.
What we’re looking for
Strong technical expertise and hands-on experience in Enterprise Middleware platforms such as IBM WebSphere MQ, WAS, JBoss EAP, WebLogic, and related systems.
Proven ability in designing, implementing, supporting, and optimizing large-scale, high-availability middleware infrastructures.
Experience in incident management, problem analysis, capacity planning, and performance tuning.
Strong leadership skills with experience mentoring and guiding technical teams.
Ability to collaborate across diverse teams and manage multiple priorities effectively.
Familiarity with IT governance frameworks, audit requirements, and regulatory guidelines is an advantage.
What we offer
At RHB Banking Group, we foster a collaborative and forward-thinking work environment where innovation and growth are encouraged. We offer competitive compensation, continuous professional development opportunities, and a supportive culture committed to technical excellence and career advancement.
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
