Accuris Jobs

Account Specialist

Accuris

Account Specialist

Posted 14 Hours Ago

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Hiring Remotely in Malaysia

Remote

Mid level

Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing

Powering the Engineers who Power the World

The Role

Process high-volume customer account renewals, prepare and validate pricing quotes, maintain accurate account data, track renewal progress, and respond to customer inquiries. The role follows structured workflows, escalates complex issues, updates systems, collaborates with teammates, supports training, and identifies process improvements while adapting to changing procedures.

Summary Generated by Built In

Account Specialist - SmartRenew
Role Overview
The Account Specialist supports the renewal process for a high-volume portfolio of customer accounts. This role focuses on executing established workflows, maintaining accuracy in pricing and account data, and supporting timely renewal completion and ongoing account support.
This position is ideal for someone who is highly adaptable, detail-oriented, organized, and comfortable working within structured processes that frequently change due to department needs.
Key Responsibilities
Renewal Processing & Execution

Process assigned renewal accounts using established workflows
Prepare and validate pricing quotes based on defined guidelines
Ensure accuracy of account data, pricing, and renewal details
Track renewal progress and follow through on required steps to completion

Customer & Account Support

Respond to customer inquiries related to renewals, addons and customer questions, using provided resources and templates. Phone and teams meetings with customers are required as needed.
Escalate complex or non-standard issues to senior team members
Support clear and timely communication to ensure a smooth renewal experience

Workflow & Process Adherence

Follow standardized procedures and documentation for all renewal activities
Identify situations that don't follow standardized procedures and adapt the processes to meet the need
Utilize training materials and knowledge tools to complete tasks efficiently
Maintain organized records and update systems consistently

Team Collaboration

Partner with team members to ensure continuity and coverage across accounts
Participate in training and onboarding activities
Share feedback on process gaps or inefficiencies observed during daily work

Success Metrics (What Good Looks Like)

Accuracy and completeness of renewal processing
Timely completion of assigned accounts
Ability to follow workflows with minimal errors
Responsiveness to customer and internal requests
Progression in learning systems, tools, and processes

Qualifications
Required

Strong attention to detail and organizational skills
Ability to follow structured processes and workflows
Strong analytical and problem-solving skills
Clear written and verbal communication
Comfort working with multiple systems and tools
Ability to work in a fast-paced environment where procedures are rapidly changing to meet program needs

Preferred

Bachelor's Degree preferred
3 - 5 years of experience in customer support, sales, operations, or administrative roles
Experience with CRM, ERP, or quoting systems
Intermediate Microsoft Excel skills (basic formulas, data organization)

Skills Required

Strong attention to detail and organizational skills
Ability to follow structured processes and workflows
Strong analytical and problem-solving skills
Clear written and verbal communication
Comfort working with multiple systems and tools
Ability to work in a fast-paced environment with rapidly changing procedures
Bachelor's degree
3–5 years of experience in customer support, sales, operations, or administrative roles
Experience with CRM, ERP, or quoting systems
Intermediate Microsoft Excel skills, including basic formulas and data organization

What the Team is Saying

Accuris Compensation & Benefits Highlights

Retirement Support — A 401(k) with a 100% match on the first 4% of pay plus a 2% non‑elective company contribution and immediate vesting is explicitly described and characterized as above‑average. This formula strengthens long‑term savings from day one.
Healthcare Strength — Medical, dental, and vision coverage are publicly listed alongside HSA/FSA options and mental‑health/EAP resources. Core health coverage breadth is consistently highlighted across employer and third‑party profiles.
Leave & Time Off Breadth — Flexible/unlimited PTO, paid holidays, and paid parental/family medical leave are included. This breadth signals strong support for time‑away needs.

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The Company

HQ: Denver, CO

1,000 Employees

Year Founded: 2023

What We Do

Accuris gives engineers trusted answers, not just access. Our Engineering Intelligence platform combines verified data, actionable insights, and purpose-built workflows — so technical and business leaders can move faster, reduce risk, and make decisions they can defend.

Why Work With Us

We are a global team that combines the stability and expertise of an established company with the drive and ambition to keep building. We move fast, challenge assumptions, and back people who take initiative. If you act before you're asked, learn as you go, and want your work to matter — you'll fit right in.