Job Summary
As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job DescriptionAbout the team
As part of Global Networks & Technology, you will manage our world-class network covering Australia and connecting businesses globally. Work with leading technology and change the way we do IT to meet our critical business needs.
Your work will expose you to innovative thinking, technologies and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.
Our perks & benefits
Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
16 weeks paid parental leave for primary and secondary carers.
Professional development program.
An epic (free) Telstra mobile phone plan.
Laptop/Device allowance renewed every 2 years.
Purchased Annual Leave scheme.
Discounted Telstra products and services.
About the Role
This role is to ensure our customers come first. You will need to be able to provide real time incident management best practices for IP and Inter carrier transport technologies. You will provide a focus on responding, troubleshooting and restoring both customer and network incidents. You will achieve operational excellence through meeting SLA’s/OLA’s targets.
What You'll Do
This is how you will bring the purpose of your role to life:
Respond and restore complex incidents for all aspects of the IP Network to meet Service and Operational Level Agreements and team KPI's.
Be part a 24x7 assurance team reducing MTTR and customer impact.
Ensure process compliance for respond and restore activities.
Lead common cause analysis and own problem programs across networks.
Liaise with technical experts, field workforce, level 3, level 4 support and/or Incident Management to facilitate incident restoration.
Provide updates for communicating incident progress to stakeholders and senior management within agreed timeframes.
Your role will be about driving towards restoration of customer impacting network faults within prescribed Service Level agreements.
You will be working, collaboratively, with a range of Telstra technological groups to resolve network faults.
About you
Essential Requirements:
Experience working in an 24x7 Incident Management environment
Strong knowledge in routing and network switching
Experience with Next Generation OSS and network assurance tools
Demonstrated ability to lead and drive an incident to a customer outcome
Relevant experience in IP and qualifications
Strong customer engagement skills for troubleshooting customers incidents.
Broad analytical thinking and strong problem-solving skills
Skills
Routing Protocols: OSPF, ISIS, MP-BGP, BGP-LS, LDP, Segment Routing, Multicast and RTP
Operating System Platforms: Cisco IOS, Cisco IOS-XE, Cisco IOS-XR, and Juniper Junos.
Layer 2 VPN Technologies: EVPL, VPLS and EPLX
Tools: Splunk, Kentik, iPerf, Wireshark, and Grafana
Good to have: Programming skills – example Python, JavaScript, Java, SQL
Qualifications & Certifications (if applicable)
Tertiary qualification in relation to IT Networking or Telecommunication
3 or more years’ experience in the industry
At least CCNA moving towards gaining CCNP or CCIE
JNCIA
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What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
