Jobs at Telstra

Lead the evolution of Telstra’s cybersecurity capabilities by assessing technology resilience, improving security systems, shaping technology roadmaps, and identifying innovative solutions. Collaborate with architects, engineers, and operations teams; monitor emerging cyber and AI-driven security trends; communicate threats and business impacts to executives; mentor colleagues; and support strategic decision-making across complex technology environments.

Provides technical leadership across a Defence project, overseeing network and infrastructure engineering, design assurance, technical reviews, governance, risks, dependencies, and technical decision-making. The role coordinates multidisciplinary engineering, delivery, operations, and Defence customer stakeholders while ensuring compliance with security, privacy, safety, and delivery requirements.

Designs and implements enterprise-scale observability architectures, frameworks, standards, and reusable solutions. Builds observability-as-code, OpenTelemetry, logging, dashboards, alerts, and AIOps capabilities across thousands of applications. Partners with engineering, SRE, product, and Agile teams to integrate observability into software delivery pipelines, improve application reliability, and establish scalable engineering practices.

Leads engineering excellence and continuous compliance across a cybersecurity technology landscape. Defines security engineering standards, baselines, maturity measures, lifecycle practices, reusable patterns, and resilience guidance. Translates assurance findings and compliance obligations into prioritized remediation, drives DevSecOps adoption, and influences engineering, operations, automation, resilience, and delivery teams to implement measurable improvements.

Leads end-to-end solution architecture across network, OSS, and BSS environments. Designs API-first, microservices, event-driven, secure, scalable, and resilient solutions; guides implementation, testing, production readiness, legacy modernization, and cloud migration. Collaborates with engineering, security, delivery, product, and architecture stakeholders to manage dependencies, risks, governance, and technical trade-offs throughout the solution lifecycle.

Plans and designs telecommunications transport network infrastructure, including capacity, performance, risk, migration, and decommissioning initiatives. Develops infrastructure plans, technology roadmaps, deployment strategies, and investment recommendations while collaborating with engineers and stakeholders. Ensures solutions meet technical, regulatory, quality, and commercial requirements.

Owns and evolves a specialized Threat Labs environment supporting security operations, threat research, incident response, and security investigations. Responsibilities include administering Linux systems and platforms, monitoring performance, patching, troubleshooting, managing access controls, supporting incident response, documenting procedures, engaging vendors, and implementing automation and reliability improvements. The role requires collaboration with internal and external security stakeholders while maintaining secure, reliable, and well-documented services.

Lead site reliability engineering across cloud-native platforms and Kubernetes environments on AWS. Build and optimize infrastructure, CI/CD, DevSecOps, automation, and observability capabilities. Provide incident management, root cause analysis, and service improvement while driving reliability, resilience, performance, capacity, and security enhancements. Standardize SRE tools, processes, and operating models; lead change management and knowledge-sharing initiatives. Apply AI and automation concepts to network operations and engineering workflows.

Provides technical leadership for designing, developing, integrating, and deploying complex network platforms. Drives 5G RAN and O-RAN automation, cloud-native engineering, DevOps, AI/ML-based network optimization, and distributed-systems troubleshooting. Responsibilities include technology roadmaps, vendor assessment, technical investment recommendations, rApp lifecycle management, stakeholder engagement, mentoring, and engineering capability development.

Leads and mentors a geographically distributed software engineering team building resilient orchestration systems with Temporal, TypeScript, and microservices. Responsibilities include workflow development, production support, root-cause analysis using Splunk, AWS, and MongoDB, system integrations, observability platforms, and Agentic AI workflow implementation. The role collaborates with product, architecture, service design, and delivery teams, contributes to technology research, and provides technical leadership across solution design, operations, and roadmap development.

Leads the strategy, architecture, operation, and continuous improvement of Nokia NOrC orchestration and DEaaS platforms. Drives DevOps, DevSecOps, automation, CI/CD, reliability, observability, security, governance, and platform engineering practices. The role resolves complex production issues, establishes technical standards, influences vendors and architecture decisions, leads transformation initiatives, and mentors engineering teams supporting critical telecommunications services.

Design, develop, and maintain complex Salesforce applications and integrations using Apex, Salesforce APIs, REST, SOAP, and related technologies. Contribute throughout the software development lifecycle, including requirements, solution design, testing, deployment, and maintenance. Collaborate with product, UX/UI, QA, and engineering teams, participate in design reviews, improve engineering standards, and mentor other developers.

Provides first-level technical support for mobile and Unified Communications services through phone, email, and digital channels. Records and manages incidents and requests, troubleshoots using work instructions, escalates issues when necessary, keeps customers updated, and maintains device, SIM, and service records. The role requires customer service skills, clear communication, organization, willingness to learn, and Baseline Security Clearance; NV1 is preferred.

Supports technology change across Telstra Field Services’ workforce management, mobility, and geospatial platforms. Gathers requirements, coordinates product improvements, manages testing and releases, oversees licenses and access, develops training materials, communicates system changes, and supports post-implementation adoption. The role collaborates with operational users, technology delivery teams, leadership, and business forums while managing pilots, rollouts, continuous improvement, and platform modernization initiatives.

Leads international telecommunications network operations across transport and subsea infrastructure. Responsibilities include network monitoring, incident response, restoration, capacity augmentation, customer-order provisioning, maintenance, change and problem management, vendor oversight, and continuous improvement. The role develops autonomous operations and AIOps roadmaps, coordinates global operating centers, engages customers and executives during incidents, and leads distributed teams while strengthening governance, capability, and operational performance.

Manage and grow a defined portfolio of business customer accounts, developing relationships, supporting retention, identifying sales opportunities, and achieving revenue, profitability, customer satisfaction, and NPS targets. The role involves managing sales and service contracts, collaborating with internal teams and partners, maintaining account plans and customer data, addressing queries and complaints, and developing knowledge of Telstra’s ICT products and business solutions.

Two-year telecommunications traineeship combining structured training with hands-on field experience. The trainee will help construct, operate, maintain, install, test, and fault-find telecommunications equipment and network infrastructure while developing skills across transmission, data and IP, core, radio, and mobile technologies. The role includes mentoring, nationally recognized telecommunications qualifications, safety responsibilities, and practical experience supporting Telstra’s network.

Provides customer support through chat, SMS, email, and phone channels. Processes billing inquiries, orders, provisioning requests, faults, complaints, and account changes. Troubleshoots product and service issues, escalates cases appropriately, and promotes relevant products and services. The role requires adherence to service standards, performance targets, documented processes, and rotating 24/7 schedules while working primarily from the office.

Manage and grow a portfolio of business accounts by building customer relationships, achieving sales and revenue targets, handling inbound and outbound sales activity, identifying opportunities, maintaining account plans, and collaborating with internal teams and partners. The role also involves managing CRM data, meeting performance KPIs, supporting customer satisfaction, presenting to stakeholders, and continuously developing knowledge of Telstra’s ICT products and solutions.