Jobs at Telstra

Lead daily voice and chat contact centre operations, managing Team Leaders across mobile, NBN, complaints and support. Drive performance (FCR, AHT, quality), workforce planning, process improvement, reporting, stakeholder engagement, and talent development to achieve service excellence and continuous improvement.

Provide specialized technical support for complex network issues in a 24/7 shift environment, ensuring timely fault resolution and service delivery.

Design, develop, configure and maintain Java-based RESTful microservices on AWS. Lead delivery of complex solutions in agile teams, mentor junior developers, apply DevOps practices (CI/CD), ensure quality, API ownership, and drive continuous improvement.

Lead design, engineering and modernisation of ArcGIS-based geospatial platforms on AWS. Drive cloud migration, DevOps/CI-CD, SDLC governance, platform reliability, data governance and telecom GIS integration. Mentor teams, manage stakeholders, and deliver scalable, secure, automated geospatial solutions and GeoAI innovation.

Lead data-led quality engineering for complex, orchestration-driven, event-driven distributed systems. Design and implement CI/CD-integrated automation (Cypress/Cucumber), validate multi-system APIs, dependency chains, failure recovery and non-functional concerns, enable observability-led validation, build reusable validation frameworks and PoCs, and drive release-level quality governance across multi-vendor delivery environments.

Manage a defined SMB portfolio, build customer relationships, handle inbound/outbound sales and service, qualify leads with stakeholders, meet sales KPIs, and maintain account plans and customer data.

The Business Strategy Manager will lead strategic initiatives, solve complex problems, and provide data-driven insights to guide Telstra's long-term objectives while maintaining stakeholder engagement across various business units.

Lead and manage a team of information and cyber security analysts to operate a 24x7 SOC, detect and respond to incidents, oversee incident triage/investigation/escalation/recovery, drive Cyber Detection and Response capability, coordinate cross-functional incident response, and ensure operational resilience and stakeholder communications.

Analyse, design, develop and deploy network technology products and infrastructure. Integrate and analyse data from multiple systems, translate business requirements into practical solutions, support design, development, testing and deployment, generate insights through analysis and visual storytelling, uphold engineering standards, and drive continuous improvement, automation and vendor assessments.

Oversee 24x7 Hong Kong data centre operations, ensure SLA compliance and uptime, coordinate troubleshooting and maintenance, lead security uplift projects and implement physical/logical security protocols (ISO 27001, PCI DSS), liaise with stakeholders and report to senior management, and support occasional shift coverage and project coordination.

Manage and grow a defined portfolio of Telstra Business customers, drive retention and revenue, handle inbound/outbound sales and service contracts, qualify leads with internal stakeholders, meet sales KPIs, maintain account plans, and continuously upskill on Telstra ICT products.

Lead end-to-end delivery of conversational AI initiatives, shaping use cases, orchestrating cross-functional teams and vendors, driving production deployment, and ensuring measurable operational and customer outcomes and sustained BAU value.