Jobs at Telstra

Manage a portfolio of SMB customers, drive acquisition and revenue through inbound/outbound sales, maintain account plans, collaborate with internal teams to qualify leads, meet sales KPIs, and continually develop product knowledge to improve customer outcomes.

Manage and grow a portfolio of Business Plus customers by building trusted relationships, conducting needs analysis, generating and progressing sales opportunities across telecom, networking, cloud and cyber solutions, meeting revenue targets, and ensuring operational excellence through accurate account management and collaboration with technical teams.

Lead development and execution of Fixed Connectivity and NaaP portfolio strategy and 12-24 month roadmaps. Coordinate cross-functional planning, monitor portfolio performance, gather customer and market insights, enable innovation and support executive decision-making through strategic papers and presentations.

Provide business insights through analysis, forecasting, reporting and monitoring to identify improvement opportunities. Develop tracking/reporting frameworks, support performance improvement initiatives, collaborate with stakeholders, apply root cause analysis, and enable data-driven recommendations for customer and business outcomes.

Lead national partner alignment and relationship management to drive commercial and operational performance. Shape strategy with senior leaders, deliver financial oversight (budgeting, forecasting, EBIT), provide data-driven insights, manage planning and governance cycles, identify value-creation opportunities, mitigate risks, and ensure cross-functional coordination across product, sales, and operations.

Lead and manage a team of account managers to retain and grow a high-volume international portfolio via a digital-first, desk-based model. Drive scalable sales execution, pipeline hygiene, ASV and revenue targets, customer satisfaction (NPS), and data-driven prioritisation. Coach team on product alignment, manage escalations, collaborate with cross-functional partners, and continuously optimise portfolio performance.

Manage and grow a portfolio of SMB customers through exceptional phone-based service and sales. Handle inbound/outbound sales and service, qualify leads, collaborate with internal teams, meet sales KPIs, maintain account plans, and continuously upskill on Telstra products to drive retention, revenue and customer satisfaction.

The Account Manager manages customer relationships and drives revenue by supporting business customers, focusing on sales objectives and collaboration with the sales team.

Provide specialized technical support for complex network issues in a 24/7 shift environment, ensuring timely fault resolution and service delivery.