Jobs at Telstra

Own and deliver contractual, operational, and customer reporting across multiple data sources. Manage data extraction, transformation, validation, reconciliation, dashboards, pipelines, and secure delivery. Monitor and improve reporting workflows, investigate incidents, maintain governance and documentation, and provide insights for operational decisions. Support automation, AI-assisted analytics, platform transitions, and reporting modernization while engaging stakeholders in a secure, regulated environment.

Drive revenue growth for Telstra’s satellite portfolio by identifying and closing enterprise and government opportunities. Lead customer engagements involving resilient connectivity, remote operations, IoT, mobility, and business continuity. Develop go-to-market initiatives, strategic account plans, and sales pipelines; negotiate complex contracts; provide satellite market expertise; collaborate with product, engineering, marketing, and sales teams; and enable broader sales teams to promote satellite solutions.

Leads engineering excellence and continuous compliance across a cybersecurity technology landscape. Defines security engineering standards, baselines, maturity measures, lifecycle practices, reusable patterns, and resilience guidance. Translates assurance findings and compliance obligations into prioritized remediation, drives DevSecOps adoption, and influences engineering, operations, automation, resilience, and delivery teams to implement measurable improvements.

Supports Defence communications and ICT services by delivering infrastructure changes, deployments, remediation, troubleshooting, releases, and service requests. The role maintains operational and configuration data, prepares technical documentation, communicates with stakeholders, and contributes to continuous improvement. It requires network engineering or infrastructure support experience, strong routing and switching skills, and an active NV1 security clearance.

Own the strategy, investment, roadmap, lifecycle, and modernization of a mission-critical enterprise mainframe platform. The role leads platform resilience, security, performance, cost efficiency, migration, cloud transition, consolidation, and legacy transformation initiatives. Responsibilities include investment planning, business cases, prioritization, vendor and service-provider management, commercial oversight, and executive stakeholder alignment.

Provides specialized 24x7 network expertise and operational support for Telstra networks serving Defence customers. Investigates incidents and alarms, assists with network changes, maintains operational records, supports service reporting, participates in incident calls, follows change and problem-management processes, and performs standard maintenance. The role is permanently onsite in Canberra on a rotating 24x7 shift roster and requires an active Australian Government NV1 clearance.

Manage and grow a portfolio of business accounts by building customer relationships, achieving sales and revenue targets, handling inbound and outbound sales activity, identifying opportunities, maintaining account plans, and collaborating with internal teams and partners. The role also involves managing CRM data, meeting performance KPIs, supporting customer satisfaction, presenting to stakeholders, and continuously developing knowledge of Telstra’s ICT products and solutions.

Lead end-to-end architecture for enterprise-scale platform solutions, translating business requirements into secure, scalable, and reusable designs. Develop integration models, technology roadmaps, cloud-native patterns, APIs, microservices, and event-driven architectures. Support cloud migration, modernization, governance, solution assurance, and risk mitigation while partnering with business leaders, product teams, engineers, and architects. Facilitate design workshops, present recommendations, mentor technical teams, and promote platform engineering and operational excellence.

Provides first-level technical support for mobile and Unified Communications services through phone, email, and digital channels. Records and manages incidents and requests, troubleshoots using work instructions, escalates issues when necessary, keeps customers updated, and maintains device, SIM, and service records. The role requires customer service skills, clear communication, organization, willingness to learn, and Baseline Security Clearance; NV1 is preferred.

Owns Telstra’s Cloud AI Infrastructure Services strategy, roadmap, operating model, product portfolio, and lifecycle. Leads infrastructure-as-a-service across GPUs, accelerators, cloud and self-hosted platforms, storage, networking, model serving, telemetry, and token capacity. Ensures secure, sovereign, resilient, observable, cost-effective operations with strong developer experience and governance. Oversees workload placement, service reliability, supplier strategy, capacity planning, tool convergence, and risk management while leading a multidisciplinary technology, engineering, and product organization.

Manage a portfolio of SMB customers, drive acquisition and revenue through inbound/outbound sales, maintain account plans, collaborate with internal teams to qualify leads, meet sales KPIs, and continually develop product knowledge to improve customer outcomes.

Lead backend solution design and implementation within an agile DevOps environment. Guide engineering teams on architecture, coding, testing, deployment, security, operational support, and production reliability. Collaborate with architecture, security, operations, data, product, and distributed delivery teams. Provide oversight for Amazon Connect contact-center solutions, including IVR, routing, Lambda, CRM, and Salesforce integrations. Mentor developers and quality engineers while coordinating technical decisions across India and Australia.

Drive new business acquisition and enterprise account growth across Singapore. Manage the full sales lifecycle from prospecting through negotiation and close, build executive-level customer relationships, develop territory and account plans, position telecommunications and technology solutions, partner with technical teams, and achieve revenue, growth, pipeline, and customer satisfaction targets.

Provide specialized technical support for complex network issues in a 24/7 shift environment, ensuring timely fault resolution and service delivery.

Manage a portfolio of small and medium business customers, developing relationships, improving satisfaction, driving retention and sales, handling inbound and outbound sales and service interactions, resolving issues, identifying leads, maintaining account plans, meeting revenue and customer KPIs, and building knowledge of Telstra’s technology products and solutions.

Coordinate the end-to-end lifecycle of network changes, including RFC validation, risk assessment, approvals, scheduling, implementation tracking, CMDB updates, post-deployment reviews, and closure. The role supports technical teams, ensures ITIL and governance compliance, monitors risks and delays, analyzes change performance, and drives process improvements across complex enterprise and regulated environments.