Jobs at Telstra

Lead and manage a team of account managers to retain and grow a high-volume international portfolio via a digital-first, desk-based model. Drive scalable sales execution, pipeline hygiene, ASV and revenue targets, customer satisfaction (NPS), and data-driven prioritisation. Coach team on product alignment, manage escalations, collaborate with cross-functional partners, and continuously optimise portfolio performance.

Lead a team managing a high-volume portfolio of small-to-mid value Australian accounts using scalable, digital-first engagement. Drive retention, upsell, pipeline hygiene, forecasting, ASV and revenue targets, customer satisfaction (NPS), data-led decision making, stakeholder collaboration, and team performance management.

Senior technical contributor delivering specialised network solutions, feasibility assessments, and service design across international and off‑net networks. Liaises with sales, planning, delivery and vendors, manages feasibility lifecycle, mentors peers, and drives process/tooling improvements to ensure delivery certainty and optimize capacity and provisioning.

Provide first‑level technical support for enterprise video conferencing systems, troubleshoot hardware/software/network/audio/video issues, manage incidents and service requests, liaise with technical teams, maintain records, and contribute to continuous improvement for a federal government VTC environment.

Lead design and delivery of API and microservices solutions, ensuring functional, non-functional, and security requirements are met. Create architecture and design documents, assess project impacts and risks, collaborate with stakeholders, and maintain solution documentation while managing multiple projects.

Monitor and drive real-time contact centre performance across queues, create and publish intraday reports, identify risks and inefficiencies, implement mitigation and process improvements, own programs like incident and business continuity management, and build automated dashboards.

Lead Telstra's national Power Resilience function, shaping energy resilience strategy, multi-year investment and program governance, industry and government engagement, sustainability and emissions reporting, technology innovation (batteries/alternative fuels), risk and resilience leadership, and cross-functional delivery to improve network reliability and sustainability outcomes.

The Account Manager manages customer relationships and drives revenue by supporting business customers, focusing on sales objectives and collaboration with the sales team.