Technical Customer Engineer II

Reposted 2 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Senior level
Industrial • Manufacturing
The Role
Provide on-site installation, startup, commissioning, troubleshooting, maintenance and repair for Nordson PPS products at customer sites and plant; supervise installations, coordinate site work, manage project status, train customers, recommend spare parts and ensure project completion and acceptance.
Summary Generated by Built In
  • Conducting on –site service for Nordson PPS produce (MD, PELL, EDI ) which comprises installation, Start –up, commissioning, trouble-shooting ,claim management ,training and maintenance.
  • Supervise and execute installation and commissioning of PPS’s product, coordinate all relevant on-site construction with the OEM company /owner .Monitor site progress and report project status to the project Management, Schedule tasks and staff in accordance with contract conditions, customer’s requirement and cost budget.
  • Repair PPS components in Shanghai plant and at customer site.
  • Startup and commissioning of Nordson PPS product at customer site .
  • Ensure that the installation quality.
  • Follow-up open issues until completion of project, submit formal acceptance and archive files and documents on sever.
  • Act professional at site to achieve full customer satisfaction.
  • Recommend spare parts and preventive maintenance service to customer.
  • Familiar with Siemens Step7 / WinCC/ Profile bus.
  • Above 5 Years relevant working experience in site service for Polymer/plastics plants experience in molding company
  • Ability to independently analysis problems onsite ,customer solution shall be proposed and carried out in close communication with the service Dept.
  • Strong communication skills, result-oriented and with team-spirited ,initiative working attitude and high motivation
  • Willingness to travel frequently ,being able to work under difficult condition and flexible to work overtime and weekends
  • Good Chinese and English communication skills ,Both in speaking and writing are mandatory .                                                                                                         

Skills Required

  • Familiarity with Siemens Step7, WinCC, and Profibus
  • Above 5 years relevant on-site service experience in polymer/plastics molding plants
  • Ability to independently analyze onsite problems and propose customer solutions in coordination with Service Dept
  • Strong communication skills, result-oriented, team-spirited, initiative and high motivation
  • Willingness to travel frequently and work under difficult conditions, including overtime and weekends
  • Good Chinese and English communication skills, both speaking and writing mandatory
  • Experience conducting on-site service for Nordson PPS products including installation, startup, commissioning, troubleshooting, claim management, training and maintenance
  • Ability to supervise and execute installation and commissioning, coordinate on-site construction, monitor site progress and report to Project Management
  • Capability to repair PPS components at Shanghai plant and at customer sites
  • Follow-up on open issues until project completion, submit formal acceptance and archive project files/documents
  • Recommend spare parts and preventive maintenance services to customers

Nordson Corporation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.

  • Retirement Support The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
  • Leave & Time Off Breadth Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
  • Wellbeing & Lifestyle Benefits Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.

Nordson Corporation Insights

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The Company
HQ: Westlake, OH
2,445 Employees
Year Founded: 1954

What We Do

Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization

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