Meet the Team
Our Customer Engineering team serves as the technical heartbeat of ThousandEyes, acting as the primary experts who diagnose and resolve complex network performance issues for our global enterprise clients. You will sit at the intersection of product engineering and customer success, providing critical insights that directly shape the evolution of our platform. Our team is a diverse, highly collaborative group of engineers who value deep technical curiosity and a proactive approach to solving the most challenging internet-visibility puzzles. We are incredibly excited to welcome a new member who is eager to redefine how companies monitor their digital experience and help us maintain our reputation for operational excellence.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
•Bachelor’s degree in Computer Science, Engineering, or a related technical field.
•5 years of professional experience in technical support, engineering, or a customer-facing technical role.
•Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
•Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
•Working knowledge of Linux-based operating systems and at least one programming language (e.g., Python, Java).
•Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
•Possession of expert-level industry certifications, such as CCIE or equivalent advanced technical credentials.
•Demonstrated ability to lead cross-functional initiatives and foster a collaborative, "customer-first" work environment.
•Proven track record of strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
•Exceptional communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders
Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree + 7 years, Master's + 4 years, or PhD + 1 year of related experience (or equivalent)
- Expert-level certification (e.g., CCIE) or equivalent relevant certification
- Deep technical expertise in Security and Networking with cross-product, systems-level knowledge
- Experience configuring, deploying, and troubleshooting Cisco products and solutions; lab setup and escalation processes (e.g., Jira, BEMS)
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
