Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Diagnose and resolve complex network and connectivity issues for enterprise customers, manage end-to-end support lifecycles, build troubleshooting documentation and diagnostics, meet SLAs, and drive reliability through automation and performance metrics.
Summary Generated by Built In
Meet the Team
Our Customer Engineering team serves as the technical heartbeat of ThousandEyes, acting as the primary experts who diagnose and resolve complex network performance issues for our global enterprise clients. You will sit at the intersection of product engineering and customer success, providing critical insights that directly shape the evolution of our platform. Our team is a diverse, highly collaborative group of engineers who value deep technical curiosity and a proactive approach to solving the most challenging internet-visibility puzzles. We are incredibly excited to welcome a new member who is eager to redefine how companies monitor their digital experience and help us maintain our reputation for operational excellence.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5 years of professional experience in technical support, engineering, or a customer-facing technical role.
• Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
• Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
• Working knowledge of Linux-based operating systems and at least one programming language (e.g., Python, Java).
• Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
• Possession of expert-level industry certifications, such as CCIE or equivalent advanced technical credentials.
• Demonstrated ability to lead cross-functional initiatives and foster a collaborative, "customer-first" work environment.
• Proven track record of strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
• Exceptional communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Our Customer Engineering team serves as the technical heartbeat of ThousandEyes, acting as the primary experts who diagnose and resolve complex network performance issues for our global enterprise clients. You will sit at the intersection of product engineering and customer success, providing critical insights that directly shape the evolution of our platform. Our team is a diverse, highly collaborative group of engineers who value deep technical curiosity and a proactive approach to solving the most challenging internet-visibility puzzles. We are incredibly excited to welcome a new member who is eager to redefine how companies monitor their digital experience and help us maintain our reputation for operational excellence.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5 years of professional experience in technical support, engineering, or a customer-facing technical role.
• Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
• Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
• Working knowledge of Linux-based operating systems and at least one programming language (e.g., Python, Java).
• Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
• Possession of expert-level industry certifications, such as CCIE or equivalent advanced technical credentials.
• Demonstrated ability to lead cross-functional initiatives and foster a collaborative, "customer-first" work environment.
• Proven track record of strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
• Exceptional communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- 5 years of professional experience in technical support, engineering, or a customer-facing technical role.
- Proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
- Experience managing or troubleshooting cloud-based SaaS software products in a production environment.
- Working knowledge of Linux-based operating systems.
- Proficiency in at least one programming language (e.g., Python, Java).
- Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).
- Possession of expert-level industry certifications (e.g., CCIE) or equivalent advanced credentials.
- Ability to lead cross-functional initiatives and foster a collaborative, customer-first environment.
- Proven strategic problem-solving in high-pressure technical situations.
- Exceptional communication skills to translate complex technical concepts for varied stakeholders.
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
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Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision options with mental‑health resources and an EAP, described across Cisco’s global well‑being programs. Being part of Cisco also brings access to resources like LifeConnections health centers in select hubs.
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Leave & Time Off Breadth — Time away is described as generous, with company‑wide “Days for Me,” paid volunteer time (Time2Give), an end‑of‑year shutdown, and, for many U.S. roles, non‑accrued vacation. ThousandEyes’ and Cisco’s career pages consistently highlight these programs as part of a balanced approach to work and life.
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Equity Value & Accessibility — Equity programs are emphasized through an Employee Stock Purchase Plan and share‑based awards as standard elements of total rewards. Business‑unit and Cisco materials present stock ownership as broadly accessible rather than limited to a narrow group.
Cisco ThousandEyes Insights
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The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
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Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
Learn more
