Our current technical environment:
Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
Cloud Architecture: MS Azure
Frameworks/Others: PL/SQL, RDBMS
What you’ll do:
- Understand the implemented solution/ products
- Analyze the issues, identify Root cause and find the permanent solution to any problem
- Adheres to SLA based on the severity of the customer cases.
- Complete the product certification courses assigned.
- Document the learning and building the knowledge content
- Provide early visibility and mitigation to technical challenges through the journey.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
- Should collaborate with Solution/Technical architect(s) to stabilize the system
- Enhance/Change the design based on new business requirements by the customer
- Single Point of contact for all customer requests for the designated solution
- Manage/Support new roll outs/deployments and handle change requests/enhancements
- To improve various KPIs for the customer
What we are looking for:
- Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
- Skill set and availability requirements as per the organization's needs
- Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
- Deep understanding of Customer business and processes
- Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
- Knowledge in performance tuning techniques is added advantage.
- Understanding and experience with the technical requirements for the product line assigned.
- Understanding of various technical platforms and infrastructures.
- Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
- Works with appropriate parties to ensure issues are resolved.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree
- 3 to 5 years of experience in product support or implementation support
- Experience implementing or supporting Demand and Fulfillment products for multiple customers
- Strong analytical and problem-solving skills
- Root-cause analysis, testing, and ability to propose alternatives
- Deep understanding of customer business processes
- Understanding of technical requirements for the assigned product line
- Understanding and experience with technical platforms and infrastructures
- Understanding of the Blue Yonder product suite and product relationships
- Experience with SAP IBP, SAP APO, o9, Kinaxis, or Relex
- Knowledge of performance tuning techniques
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
