At Level Access, we are dedicated to ensuring the highest standards of security, privacy, and accessibility in our products. We are seeking a diligent, experienced Technical Compliance Writer to join our team and assist us in improving our compliance documentation. The right candidate will work closely with internal teams to gain a comprehensive understanding of our products and the organizational security and privacy programs.
Essential Duties
- Product and posture alignment: collaborate with internal teams and develop a deep understanding of Level Access products and the organizational security and privacy program and maintain this understanding as these areas evolve.
- Questionnaires: fill out customer security questionnaires that come through from Sales, Renewals or other sources.
- Customer service: provide timely response to new requests for information and steadfastly follow all requests through to timely completion, collaborating with others to source information where vital.
- Record keeping: use existing company tools and processes and ensure we keep records and an audit trail of all responses.
- Ad hoc support: provide other technical compliance writing to support internal and external teams as requested.
Qualifications
- A Bachelor's degree or equivalent experience in Information Technology, Technical Writing, or a related field, with validated experience in information technology writing.
- Approach dedicated to the customer, with the ability to balance speed and accuracy to meet demand, while exercising good judgement to advance when vital.
- Excellent written communication skills, paying attention to detail and demonstrating a strong command of English grammar and punctuation.
- Communication and interpersonal skills, with the ability to work with both technical and business collaborators to capture information and requirements.
- Ability to collaborate optimally with peers.
- Good management of time with the ability to balance multiple tasks simultaneously and an eye for prioritization.
- Approach to knowledge management with curiosity and passion for seeking answers in ambiguous environments and bringing order to chaos.
- Ability to work effectively both independently and as part of a team.
Desired, but not required
- Understanding of cybersecurity and privacy concepts.
- Understanding of web accessibility.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.
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What We Do
Level Access is the market-leading provider of digital accessibility solutions. Our team has been at the forefront of accessibility innovation for more than 25 years, and we’ve supported thousands of organizations—from Fortune 500 companies to government agencies—to build and maintain digital experiences that work for all users.
Our work is fueled by our belief that everyone, regardless of disability, deserves equal access to digital technology. We know that sustainable, effective digital accessibility requires a holistic approach. Our complete solution combines advanced technology and automation with expert services, equipping organizations with the full suite of tools and resources they need to eliminate barriers for users with disabilities.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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