At Level Access, we are dedicated to ensuring the highest standards of security, privacy, and accessibility in our products. We are seeking a diligent, experienced Technical Compliance Writer to join our team and assist us in improving our compliance documentation. The right candidate will work closely with internal teams to gain a comprehensive understanding of our products and the organizational security and privacy programs.
Essential Duties
- Product and posture alignment: collaborate with internal teams and develop a deep understanding of Level Access products and the organizational security and privacy program and maintain this understanding as these areas evolve.
- Questionnaires: fill out customer security questionnaires that come through from Sales, Renewals or other sources.
- Customer service: provide timely response to new requests for information and steadfastly follow all requests through to timely completion, collaborating with others to source information where vital.
- Record keeping: use existing company tools and processes and ensure we keep records and an audit trail of all responses.
- Ad hoc support: provide other technical compliance writing to support internal and external teams as requested.
Qualifications
- A Bachelor's degree or equivalent experience in Information Technology, Technical Writing, or a related field, with validated experience in information technology writing.
- Approach dedicated to the customer, with the ability to balance speed and accuracy to meet demand, while exercising good judgement to advance when vital.
- Excellent written communication skills, paying attention to detail and demonstrating a strong command of English grammar and punctuation.
- Communication and interpersonal skills, with the ability to work with both technical and business collaborators to capture information and requirements.
- Ability to collaborate optimally with peers.
- Good management of time with the ability to balance multiple tasks simultaneously and an eye for prioritization.
- Approach to knowledge management with curiosity and passion for seeking answers in ambiguous environments and bringing order to chaos.
- Ability to work effectively both independently and as part of a team.
Desired, but not required
- Understanding of cybersecurity and privacy concepts.
- Understanding of web accessibility.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.
What We Do
For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm’s AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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