Level Access is a leading accessibility solutions provider dedicated to ensuring digital equality for all individuals. We are seeking a highly motivated leader in Revenue Operations to support revenue growth.
The Senior Director of Revenue Operations will drive operational excellence across sales, marketing, and customer operations. This role will collaborate with commercial leaders (e.g., CMO, CRO, VP of Account Management, Chief Customer Experience Officer) to ensure their organizations operate effectively and support revenue growth. This position reports to the CFO and will oversee a team of approximately six individuals (sales, marketing, customer experience operations) with expansion plans.
Key Responsibilities:
- Enable and Optimize: Collaborate with commercial business leaders to define, implement, and streamline our go-to-market strategy.
- Process Improvements: Enhance sales and marketing efficiency by enforcing processes, policies, change management protocols, and data governance.
- Requirements Gathering: Facilitate and coordinate the requirements gathering process with business system experts and analysts.
Revenue Operations Management-
- Daily Operations: Oversee day-to-day revenue operations, ensuring the team delivers critical data intelligence to commercial leaders.
- Player-Coach Model: Adopt a hands-on management approach, working closely with the analyst team to gather and define requirements and processes.
Commercial Reporting-
- KPI Development: Work with data and reporting teams to standardize reporting for commercial KPIs.
- Commercial Analysis: Develop analysis protocols for commercial reporting, focusing on trends such as pipeline properties and conversion rates.
- Funnel Analysis: Collaborate with commercial functions to create a comprehensive view of full-funnel performance, aiming to minimize customer acquisition costs.
- Executive Reporting: Support executive deliverables, including Board Reviews and strategic planning.
Commercial and Territory Planning-
- Sales Planning: Oversee sales planning, pipeline management, and forecasting; partner with sales leadership to align territories and compensation plans.
Cross-Functional Coordination-
- Systems Coordination: Work with the Business Systems team to implement process changes in systems of record.
- Enablement Coordination: Ensure updates to training and enablement are completed with any new systems or procedures.
Business Partnership-
- Trusted Partner: Serve as a trusted business partner to commercial leaders across sales, marketing, and customer experience.
- Financial Coordination: Partner with finance to ensure operational targets align with financial models.
Qualifications:
- Bachelor’s degree in Business, Operations Management, or a related field; MBA preferred.
- 7+ years of experience in Revenue operations, focusing on sales, marketing, and customer operations.
- Proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot).
- Proven leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a high level of accuracy.
Application Process
his is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.
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What We Do
For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm’s AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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Employees work remotely.
We believe in building a technology-driven company that ensures people with disabilities have a place in the workforce. We offer: Flexibility.
