Technical Business Analyst

Job Title:

Technical Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

Technical Business Analyst – United States | Remote / Work at Home

We are seeking a highly skilled Technical Business Analyst with strong Banking, Financial Services, and Insurance (BFSI) experience to help translate complex business needs into scalable, compliant, and customer-focused technology solutions. In this role, you will partner with business stakeholders, architects, engineers, QA teams, and vendors to define requirements, support solution design, and drive delivery across banking, payments, lending, insurance, and digital platforms. This is a remote, work-at-home opportunity in the United States for a candidate who thrives in fast-moving, Agile environments and brings a strong blend of domain knowledge, technical fluency, and analytical rigor.

Responsibilities

• Partner with business stakeholders to gather, analyze, document, and validate requirements for BFSI applications, platforms, and integrations.
• Translate business needs into clear functional and technical specifications, user stories, workflows, and process documentation.
• Collaborate with architects and development teams to define API integrations, system interfaces, data mappings, and end-to-end process flows.
• Analyze business rules, regulatory obligations, compliance expectations, and security requirements relevant to BFSI environments.
• Support analysis across core banking, payment systems, lending platforms, digital channels, risk and compliance workflows, or insurance applications.
• Perform data analysis using SQL, Excel, and BI tools to validate requirements, identify trends, and support decision-making.
• Work closely with QA teams to define acceptance criteria, review test scenarios, and support user acceptance testing (UAT).
• Act as a key liaison between business teams, product owners, technology teams, and third-party vendors to ensure alignment and clarity.
• Track requirement status, support project milestones, surface risks and dependencies, and help ensure timely delivery.
• Participate in Agile/Scrum ceremonies including backlog refinement, sprint planning, standups, reviews, and retrospectives.
• Maintain high-quality documentation including BRDs, FRDs, user stories, process flows, and sequence diagrams.
• Stay current on evolving FinTech trends, emerging technologies, and regulatory changes shaping the BFSI landscape.
• Apply a continuous improvement mindset informed by software engineering principles, measurement, and delivery best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field.
• 8+ years of experience as a Business Analyst, including 3+ years within the BFSI domain.
• Strong understanding of banking and/or insurance processes, including core banking, payments, digital channels, risk, and compliance.
• Experience working with API-based integrations, microservices, and modern application architectures.
• Proficiency in SQL and data analysis to support requirement validation and business insights.
• Solid understanding of SDLC, Agile/Scrum methodologies, and tools such as JIRA, Confluence, and Rally.
• Strong documentation and communication skills with experience creating BRDs, FRDs, user stories, process flows, and sequence diagrams.
• Understanding of software engineering practices and delivery models such as Lean, Agile, DevOps, and continuous improvement.
• Demonstrated judgment, adaptability, and the ability to manage shifting priorities in dynamic environments.
• Ownership mindset with a strong focus on product, engineering, and client outcomes.
• Knowledge of regulatory and compliance frameworks such as PCI-DSS, AML, KYC, GDPR, and SOX.
• Exposure to API Management, event-driven architecture, and cloud platforms such as AWS, Azure, or GCP.
• Experience supporting data migration, transformation, or modernization programs in BFSI environments is preferred.
• Professional certifications such as CBAP, CCBA, Scrum Master, or Agile BA are a plus.

The base salary range for this position is $92,250 - $135,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

We The deadline to apply for this position is: 07/17/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

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As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected].  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#Remote

Location:

USA, GA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected].  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE