APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
Key Responsibilities
- Collaborative Analysis & Solution Design: Partner with stakeholders to understand business objectives, identify gaps, and design scalable solutions that align with strategic goals.
- Requirements Gathering & Documentation: Develop clear, actionable requirements through stakeholder interviews, workshops, and analysis of existing processes.
- Agile Project Facilitation: Participate in sprint planning sessions, prioritize tasks in collaboration with cross-functional teams, and support iterative solution development.
- Data-Driven Insights: Analyze key metrics to identify improvement opportunities, present findings to stakeholders, and recommend actionable strategies.
- System Integration Leadership: Manage integration projects across internal and external systems, ensuring seamless data flow, proper controls, and compliance with audit standards.
- Testing & Quality Assurance: Collaborate with QA teams to define test plans, conduct user acceptance testing (UAT), and ensure deployment readiness.
- Continuous Improvement: Drive process optimization initiatives by leveraging lean/agile methodologies to enhance efficiency while reducing costs.
- Documentation & Communication: Create detailed technical specifications, process models, and training materials while ensuring clarity for diverse audiences.
Qualifications and Experience
- Bachelor’s degree in computer science, Business Administration, or related fields; advanced degrees preferred.
- Minimum of 5 years of experience in IT business analysis or technical/software development engagements.
- Demonstratable experience supporting Accounting & Finance teams, systems, and processes
- Expertise in SQL query writing, system product delivery (APIs/integrations), and documenting advanced business process models.
- Familiarity with tools like Jira, Visio, Lucid chart.
- Knowledge/support of financial applications and processes.
- Demonstrable experience with Agile methodologies
- Demonstrable experience with developing and supporting integrations between enterprise systems such as line of business applications and other systems such as ERP and data marts.
- Experience supporting, using, and integrating StoneEagle and/or PCMI platforms is a plus.
- Proven ability to manage complex initiatives within matrixed environments across industries such as automotive finance or insurance.
Skills
- Strategic Thinking: Ability to align technology solutions with long-term business goals.
- Analytical Expertise: Proficient in evaluating data trends to drive informed decision-making.
- Agile Mindset: Skilled in iterative development practices like user stories and backlog prioritization.
- Effective Communication: Strong verbal and written skills for translating technical concepts into actionable insights for diverse stakeholders.
- Leadership & Influence: Demonstrated ability to lead cross-functional teams and foster collaboration across departments.
- Problem-Solving & Innovation: Creative thinker who can mobilize ideas into impactful actions.
Skills Required
- Bachelor's degree in Computer Science, Business Administration, or related field
- Advanced degree
- Minimum 5 years experience in IT business analysis or technical/software development engagements
- Experience supporting Accounting & Finance teams, systems, and processes
- Expertise in SQL query writing
- Experience with system product delivery including APIs and integrations
- Experience documenting advanced business process models
- Familiarity with Jira, Visio, and Lucidchart
- Knowledge and support of financial applications and processes
- Demonstrable experience with Agile methodologies
- Experience developing and supporting integrations between enterprise systems (e.g., ERP, data marts)
- Experience supporting, using, or integrating StoneEagle and/or PCMI platforms
- Proven ability to manage complex initiatives within matrixed environments (automotive finance/insurance experience preferred)
What We Do
APCO, established in 1984, is a leading marketer and administrator of extended vehicle service contracts, warranties, and other related products sold primarily by automobile dealers located throughout the United States. APCO has expanded its offerings over the last decade to include leading-edge training for dealership sales and finance teams. The company markets its products using the EasyCare and GWC brands, as well as other private label automobile manufacturer brands, through a network of independent agents and an internal salesforce that specialize in consulting with and servicing the automotive dealership markets. EasyCare and GWC Warranty are the only "Motor Trend Recommended Best Buy" brands in the automotive aftermarket. For further information about APCO, see www.gwcwarranty.com and www.easycare.com.
