Technical Business Analyst

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring a Technical Business Analyst - Application Engineering to join our growing team!

The Business Analyst will support a multi-year modernization of our in-store and digital platforms. This role will work closely with product management, engineering, and business stakeholders to define workflows, requirements, and API needs as we transition toward a more unified experience.

What Would You Do? The Specifics.

• Translates business goals into clear functional requirements and workflows
• Document current-state vs. future-state processes across store, e-commerce, and associate experiences
• Support phased migration planning (dual-run periods, system handoffs, depreciation paths).
• Create clear artifacts (process flows, user journeys, requirements documentation) for executive and delivery teams

Work Experience

• 2-4 years Strong experience working on complex platform or enterprise initiatives (Required)
• 2-4 years Strong experience working alongside Product Managers and Engineering leads (Required)

Education

• Four-year college degree or equivalent experience. Business Administration, Computer Science, Systems Engineering, or Software Engineering (Required)

Additional Skills

• Ability to simplify complex technical topics for business stakeholders (Required)
• Experience supporting phased or incremental delivery models (Required)
• Experience working in API‑driven or headless architectures, including documenting workflows and requirements where front‑end applications consume backend services for pricing, product data, validation, or order (Required)
• Experience creating workflow, process, and system interaction diagrams using modern collaboration tools (e.g., Figma, Miro, Lucid, Visio, or similar). (Required)
• Retail, store systems, or omnichannel experience (Preferred)
• Exposure to tablet and EHR-adjacent platforms (Preferred)
• Experience operating in regulated environments (PCI, HIPAA) (Preferred)

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.#LI-SH1

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.