The Role
Investigate and resolve complex application and database issues through SQL queries, log analysis, backend data corrections, and root cause analysis. Coordinate with Product, Development, QA, and DevOps teams on production incidents, validate fixes and releases, manage support tickets within SLAs, and document troubleshooting activities.
Summary Generated by Built In
- Investigate and troubleshoot complex application and database-related issues.
- Write and optimize SQL queries for data validation, analysis, and issue resolution.
- Analyze logs, backend data, and system behavior to identify root causes.
- Coordinate with Product, Development, QA, and DevOps teams to resolve production issues.
- Perform backend data corrections and validate fixes as required.
- Monitor support tickets and ensure timely resolution within defined SLAs.
- Document investigations, root cause analysis (RCA), and troubleshooting steps.
- Assist in validating product fixes, enhancements, and releases.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
HotelKey was founded in 2015 and today counts seven large enterprise chains among its clients. HotelKey’s client portfolio includes roughly 1.25 million rooms live and over 18,000 hotels under contract, including more than 800 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry
