The Role
Provides frontline technical support by managing ticket workloads, diagnosing standard issues across core business platforms, monitoring daily operations, and escalating complex problems to senior team members. The role supports operational reliability and timely resolution of incoming requests. Required skills include B2-level English proficiency, basic to intermediate SQL, and intermediate to advanced spreadsheet use. Experience with technical support, ServiceNow, or Salesforce is preferred.
Summary Generated by Built In
We are seeking a detail-oriented and proactive Technical Analyst (TA) to join our technical support team (Reports & Datastream). In this role, you will focus on managing day-to-day individual ticket workloads, diagnosing standard issues across core business platforms, and ensuring operational reliability through daily monitoring tasks. You will act as a critical frontline resource for incoming support requests and work closely with senior team members to ensure smooth operations and fast resolution times.
Required Skill Set:
- English Proficiency: CEFR B2 level or above in both written and spoken English
- SQL: Basic to Intermediate (MySQL preferred)
- Spreadsheets: Intermediate to Advanced (Excel / Google Sheets)
Good to Have:
- Prior experience in technical support and ticket handling
- Hands-on experience with ServiceNow or Salesforce
Skills Required
- English proficiency at CEFR B2 level or above in written and spoken English
- Basic to intermediate SQL skills, with MySQL preferred
- Intermediate to advanced Excel or Google Sheets skills
- Prior experience in technical support and ticket handling
- Hands-on experience with ServiceNow or Salesforce
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The Company
What We Do
HotelKey was founded in 2015 and today counts seven large enterprise chains among its clients. HotelKey’s client portfolio includes roughly 1.25 million rooms live and over 18,000 hotels under contract, including more than 800 independent hotels, mainly in the U.S. In addition to its industry-leading PMS solution, HotelKey also offers an enterprise-grade central reservations system and point-of-sale system, along with a host of other products and services specifically designed for the hospitality industry
