Technical Account Manager

Posted 3 Days Ago
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Hyderabad, Telangana, IND
In-Office
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Software • Financial Services • Automation
Leading provider of Autonomous Finance Solutions
The Role
Act as a forward-deployed architect for an Autonomous Finance AI platform: audit client finance workflows, identify value opportunities (DSO reduction, auto-match), design adoption playbooks, lead operational and executive steering, prioritize high-impact changes, manage cross-functional teams (Product, Engineering, Consulting), run war rooms for escalations, and deliver measurable business outcomes.
Summary Generated by Built In
Forward Deployed Architect (Autonomous Finance)Summary
  • About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises. 
  • Location: Hyderabad, India | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience
About the Role
  • Value Delivery & Process Optimization
    • Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
    • The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
    • Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.
  • Strategic Governance & Steering
    • Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
    • Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
  • Signal vs. Noise: Change Management
    • The 80/20 Rule: Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
    • Roadmap Alignment: Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.
  • Cross-Functional Stakeholder Management
    • Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations.
    • Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.
Who You Are
  • Trusted Advisor: You are a trusted advisor to the client. You’re at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
  • Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
  • HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.
Why HighRadius?
  • Impact: Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets. 
  • Culture: Join a high-growth, high-energy FinTech unicorn.

Skills Required

  • Bachelor's degree in Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS)
  • 2-5 years of data science or client management experience
  • Experience leading meetings with Finance Directors, managers, and subject-matter experts
  • Strong data analysis skills and experience configuring or working with AI/ML agents or AI platforms
  • Experience driving SaaS adoption, change management, and delivering measurable finance outcomes (e.g., DSO reduction)
  • Proven stakeholder management across Product, Engineering, and Consulting; ability to lead task forces/war rooms
  • Willingness to travel up to 50% to client sites
  • Bias for action, strong customer ownership, and ability to work in a fast-paced environment
Am I A Good Fit?
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The Company
HQ: Houston, Texas
3,000 Employees
Year Founded: 2006

What We Do

HighRadius leverages AI to help enterprise businesses across different industries automate financial processes like accounts receivable, treasury, and accounting, allowing them to operate more efficiently. By using our Autonomous Finance Platform, companies can reduce manual work, speed up payment collection, and improve overall finance operations, allowing our customers to focus on growth rather than being bogged down by paperwork and manual processes.

Why Work With Us

We don’t just lead the market, we help define it. HighRadians use their curiosity, grit, and humility to take on new challenges and solve big problems for some of the worlds largest companies. Not only that, career growth and cool perks are the byproducts of running a successful business.

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