Senior Technical Account Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Senior Technical Account Manager — F5 Managed Services (Distributed Cloud Security) Mumbai (preferred) · Bangalore · Hyderabad · Hybrid ~20% customer travel

About the role

F5's Managed Services team is hiring a Senior Technical Account Manager to own both the technical delivery and strategic relationship for a portfolio of Fortune 500 and large enterprise accounts on F5 Distributed Cloud Security — including Bot Defense, Shape, and WAAP.

This is a hands-on role. You will do real technical work: onboarding new customers onto the platform, tuning bot policies and WAF rulesets, investigating anomalies, and optimising configurations to improve detection accuracy and reduce false positives. Alongside that, you are the strategic anchor for your accounts — running QBRs, managing escalations, and ensuring customers see measurable security outcomes.

You will work within the Managed Services delivery organisation, alongside Managed Services engineers, Product, and Sales, and will mentor junior TAMs in the region.

What you'll do

• Onboard new enterprise customers onto F5 Distributed Cloud Bot Defense, Shape, and WAAP — owning the end-to-end technical integration from kickoff through go-live.
• Tune and optimise bot policies, WAF rulesets, and detection configurations across your account portfolio, balancing security effectiveness against false positive rates.
• Investigate traffic anomalies, detection gaps, and customer-reported issues — digging into logs, request patterns, and platform telemetry to find root cause and drive resolution.
• Be the primary escalation point for critical incidents, managing communication at Director, VP, and C-suite level with clarity and urgency.
• Build and maintain strategic account plans: QBRs, consumption forecasts, capability roadmaps, and health metrics tied to each customer's business outcomes.
• Identify and scope expansion opportunities across the Distributed Cloud portfolio in partnership with Account Executives.
• Mentor TAMs in the region and contribute to playbooks, runbooks, and internal knowledge systems.

What you must bring

• 10+ years in a technical role within enterprise environments — TAM, solutions engineering, managed services, or security operations.
• Hands-on experience with web application security: WAF, bot management, API security, or application delivery — you have personally configured or tuned these systems, not just managed vendors who do.
• Strong working knowledge of TCP/IP, HTTP/S, JavaScript, HTML/CSS, and how modern web applications are built and delivered.
• Ability to read and interpret traffic logs, HTTP request/response data, and detection telemetry to diagnose issues independently.
• Proven track record managing C-suite and VP-level relationships at Fortune 500 or large enterprise accounts.
• Ability to translate technical findings into business impact for both engineering and executive audiences.
• Bachelor's degree in Computer Science, Information Systems, or equivalent demonstrated experience.

What will set you apart

• Direct experience with F5 Distributed Cloud, Shape Security, or a competing bot/WAAP platform (Akamai, Cloudflare, Imperva, Radware, Datadome).
• Cloud platform experience — AWS, Azure, or GCP — in network security or edge delivery contexts.
• Scripting or automation skills (Python, Terraform, Bash) used for analysis, reporting, or tooling.
• Familiarity with Kubernetes or containerised application environments.
• Relevant certifications: F5 Certified, AWS/Azure Security, CISSP, or CISM.

Why F5 Managed Services

• You'll do work that matters technically — real tuning, real integrations, real investigations — not just slide decks and status calls.
• You'll protect some of the world's largest digital properties from sophisticated bot attacks and application-layer threats.
• The Managed Services team sits at the intersection of product, delivery, and customer success — you'll have genuine influence over how the service evolves.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].