Technical Account Manager

Posted 3 Days Ago
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Hyderabad, Telangana, IND
In-Office
Mid level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Software • Financial Services • Automation
Leading provider of Autonomous Finance Solutions
The Role
Serve as a technical trusted advisor to finance clients, driving value delivery and process optimization for an AI-driven Autonomous Finance platform. Conduct workflow audits, design adoption playbooks, lead executive and operational steering, manage cross-functional issue resolution, and prioritize product changes to maximize impact. Travel to client sites up to 50%.
Summary Generated by Built In
Forward Deployed Architect (Autonomous Finance)Summary
  • About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises. 
  • Location: Hyderabad, India | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience
About the Role
  • Value Delivery & Process Optimization
    • Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
    • The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
    • Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.
  • Strategic Governance & Steering
    • Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
    • Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
  • Signal vs. Noise: Change Management
    • The 80/20 Rule: Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
    • Roadmap Alignment: Prevent "scope creep" by aligning client desires with the core product vision, ensuring scalability over customization.
  • Cross-Functional Stakeholder Management
    • Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations.
    • Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.
Who You Are
  • Trusted Advisor: You are a trusted advisor to the client. You’re at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
  • Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
  • HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.
Why HighRadius?
  • Impact: Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets. 
  • Culture: Join a high-growth, high-energy FinTech unicorn.

Skills Required

  • Bachelor's degree in Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS)
  • 2-5 years of data science or client management experience
  • Experience with finance workflows (Order-to-Cash, Reconciliation, Accounts Payable, Treasury) and delivering measurable value (e.g., DSO reduction)
  • Strong stakeholder management and cross-functional coordination with Product, Engineering, and Consulting
  • Executive-facing communication and ability to run steering committees and executive readiness
  • Ability to conduct deep-dive audits, analyze data, and design/configure AI agents or technical solutions
  • Experience designing adoption strategies, change management, and preventing scope creep
  • Willingness to travel to client sites up to 50%
  • Bias for action, strong ownership, and ability to lead task-force/war-room incident resolution
Am I A Good Fit?
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The Company
HQ: Houston, Texas
3,000 Employees
Year Founded: 2006

What We Do

HighRadius leverages AI to help enterprise businesses across different industries automate financial processes like accounts receivable, treasury, and accounting, allowing them to operate more efficiently. By using our Autonomous Finance Platform, companies can reduce manual work, speed up payment collection, and improve overall finance operations, allowing our customers to focus on growth rather than being bogged down by paperwork and manual processes.

Why Work With Us

We don’t just lead the market, we help define it. HighRadians use their curiosity, grit, and humility to take on new challenges and solve big problems for some of the worlds largest companies. Not only that, career growth and cool perks are the byproducts of running a successful business.

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