Technical Account Manager

Are you ready to take your career to the next level with Alarm.com, a rapidly growing and dynamic technology company? We are on the lookout for a talented Technical Account Manager to become a key player in our International Strategic Team, based in Japan. This role offers the unique opportunity to collaborate with our Business Development team to cultivate strong relationships with regional strategic accounts, all while leveraging your technical expertise.

Why You'll Love Working with Us:

• Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology.
• Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com's comprehensive suite of services, from backend integrations to end-user features.
• Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment.

 Key Responsibilities:

• Technical Relationship Management: Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team.
• Pre-Sales Engineering: Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets.
• Technical Escalation: Serve as a technical escalation point for any potential issues in the region.
• Product Training: Conduct product introduction, installation, and training sessions for our business partners.
• Market Localization: Gather feedback from partners and their customers to enhance our product offering for the local market.
• Industry Representation: Represent Alarm.com at various industry events alongside the business development team.
• Product Knowledge: Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries.
• Feedback Collection: Identify product and feature improvements based on feedback from key partners, tailored for local markets.
• Regional Travel: Travel across the APAC region to engage with strategic dealer partners.

 Ideal Candidate Attributes:

• Technology Savvy: Possesses a strong understanding of technology and its applications.
• Problem Solver: Demonstrates a keen problem-solving sense and the ability to tackle technical challenges.
• Strong Communicator: Exhibits excellent communication skills to effectively interact with partners and internal teams.

 Requirements 

• BA or BS in an Engineering, Telecommunications, or Computer Sciences field is preferred but not mandatory 
• 2+ years work experience in technical support and/or account management 
• Language requirements – must speak Japanese at professional, fluent in English 
• Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus 
• The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner 
• A highly motivated self-starter who is able to operate independently 
• Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization 
• Excellent problem-solving skills 
• The ability and commitment to meet deadlines, even during high volume periods 
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint 
• Ability to travel up to 50%
• Other duties as assigned 

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.