Senior Technical Account Manager

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office or Remote
Senior level
Cloud • Security • Software • Cybersecurity
Akamai powers and protects life online by solving the toughest challenges and turning the impossible into the possible.
The Role
Own technical customer relationships for API security, driving onboarding, adoption, and renewals. Deliver technical deep-dives and custom demos, map APIs, assess exposure, surface attack patterns and indicators of compromise, and coordinate with Product, Engineering, and Support to expedite fixes and features while aligning platform capabilities to customer security goals.
Summary Generated by Built In

Are you excited by the prospect of working with innovative security products?

Are you passionate about being a technical evangelist & growing customers business?

Join our innovative Application Security Product division!

You'll work with customers to address their needs in API Security, implementing our solutions for maximum impact. Our customers rely on our platform for some of their most critical infrastructure.

Partner with the best

You'll apply your problem-solving ability, empathy, creativity, and cybersecurity knowledge to help map APIs, assess exposure, showcase attacks patterns and indicators of compromise, and drive impact.

As a Technical Account Manager, you will be responsible for:

  • Owning the technical relationship with customers from onboarding through renewal
  • Delivering technical deep-dives and custom product demonstrations to both security teams and executive-level decision-makers.
  • Familiarizing yourself with customer environments, requirements, and milestones in order to help drive value
  • Keeping clients regularly updated on new security features, updates, and the overarching product roadmap
  • Partnering with Akamai's internal Product, Engineering, and Support teams to expedite bug fixes and requested features
  • Driving successful product adoption by aligning platform capabilities with client security goals, ensuring measurable value, reduced API risk exposure, and high annual renewal rates

Do what you love

To be successful in this role you will:

  • Have good understanding of common API vulnerabilities (such as the OWASP API Security Top 10), indicators of compromise, and web application attack patterns
  • Possess understanding of AppSec principles and how they integrate into the software/application development lifecycle (SDLC)
  • Have experience with HTTP/HTTPS protocols, REST/GraphQL API architectures, and robust authentication/authorization mechanisms (OAuth 2.0, OIDC, JWT, SAML, and API keys)
  • Have experience and a successful track record in the security industry with large enterprise customers
  • Have excellent knowledge and experience with a wide variety of cloud and cybersecurity solutions
  • Have excellent written and verbal communication, listening, and presentation skills

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!      

Skills Required

  • Understanding of common API vulnerabilities (OWASP API Security Top 10)
  • Knowledge of application security (AppSec) principles and integration into the SDLC
  • Experience with HTTP/HTTPS protocols, REST and GraphQL API architectures
  • Experience with authentication/authorization mechanisms (OAuth 2.0, OIDC, JWT, SAML, API keys)
  • Successful track record in the security industry working with large enterprise customers
  • Strong knowledge and experience with cloud and cybersecurity solutions
  • Excellent written and verbal communication, listening, and presentation skills

Akamai Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.

  • Leave & Time Off Breadth Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
  • Parental & Family Support Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
  • Retirement Support A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.

Akamai Technologies Insights

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The Company
HQ: Cambridge, MA
10,285 Employees
Year Founded: 1998

What We Do

At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!

Why Work With Us

Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.

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