Jobs at Alarm.com

Customer-facing technical lead supporting presales and post-sales for cloud video management. Assess project requirements, design systems, deliver presentations and training, create estimates and pre-configuration docs, support installations, feed customer feedback to product teams, and maintain CRM records. Frequent travel and cross-functional collaboration required.

The role involves providing technical support for security solutions, troubleshooting, training partners, and collaborating with engineering to resolve issues.

Provide phone-based technical support to dealers for Alarm.com products, troubleshoot device and service issues, document and share knowledge, participate in training and product testing, and collaborate to improve service quality. Role includes extensive in-house training and hands-on system setup experience.

The candidate will analyze complex data to inform business decisions, design customer models, utilize machine learning tools, and collaborate across departments.

Lead SRE work for a global video platform: own production reliability, on-call and incident response, capacity planning, observability, automation, and database/data-processing resilience. Collaborate across engineering and product to set reliability goals, improve MTTR, and build scalable operational tooling and patterns.

Lead application security across mobile, cloud, on‑prem, IoT, and AI features. Manage vulnerability triage, threat modeling, design and code reviews, AppSec tooling, CI/CD automation, developer training, and incident response while partnering with engineering and compliance.

Lead administration, security, and lifecycle operations of Cisco-based network infrastructure. Manage firewalls, access controls, VPNs, WAFs, DDoS/protection, telemetry, and cloud security. Perform upgrades, incident response, vulnerability remediation, automation, documentation, and mentor junior staff while collaborating on secure hybrid cloud and datacenter architectures.

Lead offensive security assessments for IoT devices and firmware, including firmware extraction, reverse engineering, vulnerability discovery, and penetration testing. Document risks, drive remediation, deploy and integrate security solutions, and collaborate with infrastructure, product, and application teams to reduce security and privacy risks and maintain compliance and security policies.

Design, implement, and maintain scalable full-stack web features across frontend and backend. Collaborate with product, design, and QA to deliver customer-facing functionality, write tests, perform code reviews, monitor production, and continuously improve performance, security, and reliability.

Implement full-stack web features (frontend and backend), collaborate with product and design, write tests, monitor production, and grow skills across React/Ember frontend and C#/.NET backend services.

Technical sales engineer responsible for pre-sales system design, presentations, training, cost estimates, and field support for cloud and on-premise video surveillance solutions. Works with product, engineering, and marketing to document configurations, support installations, troubleshoot systems, and record CRM activity. Heavy customer-facing, travel-intensive role supporting B2B customers and partner deployments.

Lead cross-cutting platform initiatives across device and partner-facing domains: define architecture, build reusable platform patterns and APIs, drive delivery of device lifecycle, event pipelines and transport infrastructure, mentor engineers, influence cross-team alignment, and ensure production readiness and observability. Acts as a technical multiplier shaping long-term platform direction.

Lead and grow regional revenue and market share across the Western US by managing and coaching a team of remote Account Executives, building executive partner relationships, executing regional sales strategies, and collaborating cross-functionally to drive partner adoption and retention. Role requires extensive travel and performance ownership.

Lead program sponsorships, content syndication, and third-party partnerships to drive brand awareness and MQLs. Manage vendor relationships, sponsorship budgets, and collaborate with Product, Sales, and Content teams. Maintain and update the WordPress website, build campaign landing pages, and support digital marketing performance and usability.

Position description not provided by recruiter. Typical Regional Sales Manager responsibilities include driving regional revenue, managing customer and partner relationships, developing territory strategy, achieving sales targets, forecasting pipeline, and collaborating with marketing and product teams.

Drive dealer acquisition, onboarding, and account growth across international markets. Provide pre/post-sales support, training, go-to-market planning, and key account management. Build industry partnerships, attend trade events, coordinate with internal teams, and meet heavy travel demands to expand Alarm.com partner network.

Lead design, development, and maintenance of RTOS-based embedded firmware for IoT/security devices. Drive third-party integrations, device drivers, debugging, firmware architecture, CI/CD automation, and mentor engineers while partnering cross-functionally to deliver secure, reliable products.

The Partner Success Executive manages partner relationships, drives sales, collaborates with sales teams, and attends industry events, fostering engagement with Alarm.com products.

Design and develop embedded software for Linux-based video camera devices, integrating multimedia systems and collaborating across teams for optimization and performance.

The Assistant Engineer will perform hardware system testing, execute test procedures, operate test equipment, record data, and troubleshoot issues under supervision.