Jobs at Alarm.com

Supports the VP of Global Sales through executive coordination, scheduling, meeting preparation, action-item follow-up, international team coordination, sales performance analysis, Salesforce reporting, dashboard creation, and executive presentations. The role analyzes regional revenue, pipeline, forecasts, growth, and customer activity while identifying trends, performance gaps, risks, and opportunities. It also supports customer and partner communications and cross-functional business planning across international markets.

Build and maintain CI/CD pipelines, infrastructure as code, cloud deployment frameworks, and release environments. Manage Terraform, Kubernetes, ArgoCD, containers, virtual machines, and cloud resources while monitoring reliability and performance through Grafana. Troubleshoot pipeline, infrastructure, and deployment issues, support engineering teams, document processes, and participate in an on-call rotation.

Develop automation and tooling to improve reliability and performance for large-scale video applications. Maintain core video services, observability systems, metrics, logs, traces, alerts, and runbooks. Support software deployments, on-call operations, and incident response while collaborating with product and engineering teams. The role requires early-career software development experience, programming proficiency, software engineering fundamentals, networking knowledge, and an interest in distributed systems, production reliability, and observability.

Leads a team of 5–7 backend software engineers developing reliable smart-home security services, websites, databases, device integrations, monitoring systems, and test automation. Responsibilities include technical mentorship, hiring, project delivery, timeline setting, prioritization, cross-functional collaboration, architecture development, process improvement, and communication with technical and non-technical stakeholders.

Own and optimize multi-channel B2B demand-generation campaigns across email, search, social, and display. Create content and lead-generation offers, build marketing automation and nurturing workflows, improve SEO and AI-answer visibility, and collaborate with sales on lead handoff. Analyze campaign performance, attribution, and pipeline impact to drive continuous testing and optimization. The role also develops AI-enabled workflows for creative production, targeting, reporting, and campaign optimization across Alarm.com’s venture business units.

Tests cloud-managed video and AI analytics software and hardware in an Agile environment. Responsibilities include creating and executing test plans, regression testing, evaluating software and firmware, analyzing integration and long-term test results, collaborating with developers, and improving QA processes and test coverage.

Owns partner-driven revenue growth through channel sales, including recruiting, onboarding, enabling, and expanding Service Provider relationships. Develops joint growth plans, conducts performance reviews, accelerates partner-led opportunities, coordinates cross-functional issue resolution, supports strategic enterprise opportunities, and maintains Salesforce pipeline and productivity data. Requires significant territory travel and strong communication, analytical, and influence skills.

Provides phone, email, and remote technical support for video security products, including DVRs, cameras, switches, routers, and related software. Troubleshoots hardware, software, networking, user-process, and mechanical issues; resolves customer problems accurately and promptly; creates knowledge-base content; and delivers professional customer service. The role is based onsite at the Liberty Lake, Washington headquarters.

Develop and maintain C#/.NET backend services and customer-facing web interfaces for intelligent video products. Own features from design through production support, participate in code reviews, write unit tests, troubleshoot issues, and deliver scalable solutions. The role involves SQL databases, modern frontend frameworks, AI-assisted development, and potentially microservices, distributed systems, Kafka, and IoT technologies.

Administer total rewards programs with primary responsibility for leave and workplace accommodation management, health and welfare benefits, and retirement plans. Manage employee inquiries, enrollments, qualifying life events, COBRA notifications, open enrollment, vendor relationships, compliance, and benefits communications. Support compensation initiatives including merit, bonus, and equity programs. Analyze data, resolve issues, maintain documentation, and provide guidance to employees, managers, and HR partners.

Serves as a strategic HR partner to leaders and employees across multiple subsidiary companies. Responsibilities include employee relations, performance management, talent development, leadership coaching, workforce planning, organizational change, recruiting support, employment-law and OSHA compliance, and employee experience initiatives. The role collaborates with Recruiting, Learning and Development, Compensation, and HR Operations while maintaining confidentiality and supporting a positive, high-performing workplace culture.

Lead architecture and hands-on development for IoT and connected-device software spanning cloud services, APIs, databases, automation systems, device integrations, and web/mobile experiences. Provide technical leadership across teams, modernize monolithic systems, guide major design decisions, mentor engineers, evaluate technologies, and drive scalable, reliable, maintainable solutions for smart home, energy, HVAC, and water management products.

Develop and test software for video streaming services and multimedia pipelines. Work with RTSP, RTP, WebRTC, GStreamer, networking, NAT traversal, and streaming quality troubleshooting. Analyze requirements, integrate new technologies, improve products, collaborate with QA on testing, and own projects through completion. The role offers exposure to IoT, video monitoring, backend systems, and consumer technology development.

Develop, test, and debug camera firmware and embedded Linux applications in C/C++ on resource-constrained hardware. Own features from design through release, perform system debugging and performance profiling, collaborate across hardware, software, product, and quality teams, and create tools to automate development and testing. Work includes video and audio pipelines, connectivity, cloud communication, hardware validation, cross-compilation, and on-device updates.

Own the full lifecycle of commercial video hardware products, beginning with PoE cameras. Define requirements across hardware, firmware, and software; guide ODM partners; make architecture and component tradeoffs; improve installer and field experiences; and lead launch readiness and post-launch prioritization. The role requires strong technical judgment, hands-on product instincts, cross-functional leadership, and experience with hardware or embedded systems.

Lead cross-functional finance systems programs spanning ERP, billing, procurement, and related platforms. Manage timelines, dependencies, risks, governance, communications, vendors, documentation, and organizational readiness across concurrent initiatives. Partner with Finance, Accounting, Engineering, Operations, and implementation teams to deliver systems enhancements, transformation efforts, and process improvements while driving alignment and execution without direct authority.

Qualifies inbound leads, conducts outbound prospecting through email, social outreach, and cold calls, researches prospective clients, maintains CRM records, and schedules appointments and demos for Account Executives. The role collaborates with marketing and sales teams, engages decision-makers, and meets monthly activity and meeting targets.

Leads architecture and hands-on delivery of shared backend platforms spanning device APIs, lifecycle management, event pipelines, transport infrastructure, and partner integrations. Defines reusable patterns, drives cross-team technical alignment, improves reliability and observability, mentors engineers, and anticipates architectural risks. The role requires Staff-level influence, deep backend and distributed-systems expertise, and disciplined use of AI-assisted development tools.

Manages technical accounting research, SEC financial reporting, XBRL filings, accounting standard implementation, contract reviews, credit-loss calculations, capitalization assessments, acquisition accounting, valuation coordination, audit support, and financial controls. The role prepares 10-Ks, 10-Qs, 8-Ks, technical accounting memoranda, and supporting schedules while collaborating with auditors and cross-functional teams.

Leads daily RMA operations, including processing customer credits, receiving and prioritizing returned units, coordinating departmental workflow, communicating with customers, and preparing products for inventory or shipment. The role provides working leadership to RMA staff while ensuring accurate, timely returns processing and adherence to quality standards. It requires organizational skills, customer service ability, ERP and order management system proficiency, and the ability to handle physical warehouse-related tasks.