Are you interested in engaging customers to extend their lifetime value?
Do you relish the prospect of working with cutting-edge technology?
Join our Customer Success team
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.
Partner with the best
As an Engagement Manager, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' performance, cloud computing and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.
As an Engagement Manager, you will be responsible for:
- Acting as the strategic driver and technical advisor to architects and technology leaders of Akamai's premier customers - leading cross-functional stakeholders, navigating complex challenges, and driving high-impact outcomes
- Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
- Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
- Being the central point of contact for the customer and leading account team to deliver customer success
- Responding to escalations when various program management issues arise and operational improvements to mitigate future risks
- Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs
Do what you love
To be successful in this role you will:
- Be a customer advocate passionate about delivering technical solutions
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Experience working with cloud computing (AWS, GCP, Azure, etc), network technologies (DNS, HTTP), web performance, security, or media related technologies, methodologies and/or architectures
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
- Demonstrate experience in Program or Project management in a cross functional and technical team
- Fluent in Japanese and Conversational in English
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Skills Required
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Experience working with cloud computing (AWS, GCP, Azure, etc), network technologies (DNS, HTTP)
- Demonstrate experience in Program or Project management in a cross functional and technical team
- Fluent in Japanese and Conversational in English
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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