Technical Advisor (Technical Account Manager)

Posted 16 Days Ago
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Singapore
Hybrid
Senior level
Cloud • Information Technology • Security • Software
Sonar is committed to enabling developers and organizations to build better code for better software.
The Role
As a Technical Account Manager at Sonar, you will enhance account usage of Sonar solutions, address technical pains, promote the Clean Code methodology, and maintain client relationships. You’ll conduct deployment audits, manage product roadmaps, and advocate for customer needs to support their software quality and development processes.
Summary Generated by Built In

Why should I Apply:


At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.


We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.


The impact you will have  


Sonar’s industry-leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software

The impact you will have

  • Grow the usage of the Sonar solution within Accounts
  • Increase the overall Account Sonar maturity
  • Lower the risk of Account churn or downgrade
  • Increase Account satisfaction, reduce the number of escalations
  • Increase the number of Sonar sponsors in the Account
  • Establish and maintain Sonar as a Trusted Advisor in the Account
  • Entice Accounts to stay current on an Active version of Sonar, to get maximal value
  • Influence Sonar roadmap to meet Account needs

On a daily basis, you will

  • Actively listen and formalize Account technical pains or other adoption inhibitors
  • Work on plans to overcome customer pains and inhibitors
  • Report product technical or functional gaps internally and advocate for their resolution
  • Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
  • Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
  • Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
  • Recruit customer development teams not currently using Sonar“Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
  • Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
  • Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
  • Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
  • Run Quarterly Business Reviews (QBR) with Account Sales representatives
  • Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
  • Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
  • Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
  • Track product development within Sonar in order to maintain product expertise

The skills you will demonstrate

  • Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
  • At least 5 years of experience in pre- or post-sales customer-facing activities
  • High listening skills and the ability to formalize and abstract elements expressed by customers and partners
  • Excellent presentation skills with strong written and verbal communication skills
  • Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
  • Attention to details
  • A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision

Why you will love it here:


Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.



We prioritize Diversity, Equity, and Inclusion:


At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.


We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.


Please note that applications submitted through agencies or third-party recruiters will not be considered.

What the Team is Saying

Will
Brian
London
Kim
Elizabeth
Varsha
Arden
Jeff
Max Steinberger
Patrick McKinney
The Company
HQ: Geneva
597 Employees
Hybrid Workplace
Year Founded: 2008

What We Do

Software-driven digital innovation is essential for competing in today's market, and the foundation of this innovation is code. However, there are widespread cracks in this foundation – lines of bad, insecure, and poorly written code – that manifests into tech debt, security incidents, and availability issues. With Sonar, developers and organizations are empowered to create quality, secure code confidently, whether written by humans or generated with AI.

The Sonar solution, SonarQube, helps prevent code quality and security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it—your internal team or genAI—resulting in more secure, reliable, and maintainable software.

At Sonar, we are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do.

Rooted in the open-source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.

Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Annecy, France; Bochum, Germany, London, England; and Singapore. The company is rapidly growing with over 600 employees!

Join us in our mission to solve the trillion-dollar challenge of bad code!

Why Work With Us

We are a product-first company, all while maintaining a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.

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Sonar Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Sonar, we require employees to come into the office 3 days/week.

Typical time on-site: 3 days a week
HQGeneva Office (HQ)
Singapore Office
Annecy Office
Austin, TX office
Bochum Office
London Office
Learn more

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