Description
Impact is hiring a Technical Account Manager for our Nationally ranked Best and Brightest Workplace!
A Technical Account Manager or TAM works directly with the MIT Service Delivery team on tasks related to providing World Class Service across many industries. Technical Account Managers act as dedicated points of contact for our clients, ensuring smooth communication and coordination between their organizations and our team. They possess in-depth, technical knowledge and expertise to address any technical issues or challenges that may arise, working closely with clients to provide effective solutions and drive their IT initiatives forward.
Watch the video below to learn more about our Managed IT division!
How Impact's MIT and Cloud Solutions Help Businesses
Responsibilities
A Technical Account Manager will build and maintain strong relationships with clients, ensuring their satisfaction with Impact's products and services through onboarding, Period Business Reviews (PBRs), monthly maintenance creation, and overall management of clients' technology roadmap.
- Serves as the primary point of contact for clients, providing technical guidance, support, and solutions that align with their business objectives.
- Own onboarding and lifecycle of multiple clients (Ex: Understanding contract language, cloud environments, Network Infrastructure, product lifecycles, technical documentation, workstation clean up, etc.).
- Understand client technical environments and requirements and provide recommendations for products and services that meet their needs.
- Lead internal and client facing onboarding project meetings for assigned clients.
- Create and review Executive Summary recommendations with assigned clients.
- Perform PBR planning, 48-hour reviews, and all post-PBR planning meetings.
- Lead all client-assigned PBRs, overseeing recap, follow up, and planning from meeting.
- Collaborate with sales and engineering teams to develop proposals, quotes, and project plans for clients.
- Keep up-to-date with industry trends and best practices, and share this knowledge with clients and internal teams.
Things We Are Looking For
Experience
- 2-5 years in client-facing technology roles:
-Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, or similar
- Experience with a Microsoft Partner organization
- Experience with a Managed Services organization
General IT Knowledge
- Microsoft suite of products
- Excel, Word, Power Point
- Understanding of Email Security, Cybersecurity
- Experience with Ticketing Systems, ConnectWise Manage and/or other PSA
- Familiarity with product stack or similar technologies
- Microsoft Azure and M365 Cloud
- Microsoft server and patching policies
- Cisco technologies
- Umbrella
- Meraki
- KnowBe4 Security Awareness Training
Other Skills and Abilities
- Excellent verbal and written communication skills to communicate ideas to clients
- Ability to work independently or as part of a team
- Time management and multitasking skill
- Advance motivational and negotiation skills
Benefits
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
#LI-Onsite
What We Do
Founded in 1999, Impact is one of the fastest-growing managed services providers in the nation, employing over 900+ industry experts at 23 locations across the US. Beginning as a hardware dealer in an increasingly stagnant industry, Impact expanded into the business process optimization sector, helping businesses to reduce redundant, manual processes with intelligent automation. Today, Impact specializes in the conception, development and execution of customized strategies and solutions that improve technical, financial, operational and creative aspects of a business. The Impact suite of services includes Managed IT & Cloud Services, Cybersecurity, Digital Innovation, Print & Document Management and Branding & Marketing. Recognized for rapid growth, continued innovation and company culture, Impact has been listed as Inc. 5000 “America’s Fastest Growing Private Companies” eleven years in a row, CRN Triple Crown winner and Chicago Tribune “Top Places to Work.” In 2019, Impact celebrated 20 years of successful growth with continued plans for rapid expansion in sales, solutions, employees and locations. For more information, visit www.impactmybiz.com.
We count on our employees to deliver an exceptional and successful experience, which is why fostering a positive employee culture is the final piece to delivering exceptional customer service.
Employees are supported by the most thorough ongoing training, mentorship and resources in the industry. The majority of our branch managers began as entry-level sales reps and worked through the ranks. Promotion from within has maintained employee retention at nearly 100 percent in our senior level positions. Our significant 27% year over year growth creates advancement opportunities for employees, and the outlook is positive for even greater growth in the coming years.
Want to join the Impact team? Check out our careers section: http://www.impactmybiz.com/careers
