Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is looking for an experienced Technical Account Manager to support our growing EMEA Customer Success organization. This role will operate under the Technical Solutions team, which acts as a liaison between Customer Success, Development, and Product with a focus on consulting our Customer Success Managers (CSMs) and customers on technical integrations, import configuration, troubleshooting, and ongoing support. In addition to customer-facing responsibilities, the Technical Solutions team also drives internal process improvements, documentation upkeep, and product feedback and enablement.
As a fast-growing global software company, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with customer demand.
What you get to do every day:
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
- Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle.
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
- Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
- Identify opportunities for upselling or expansion based on customer needs and usage patterns.
- Monitor and report on account health, usage metrics, and support trends.
- Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.
What you bring to the role:
- 3–5 years' experience in a customer-facing technical role.
- Experience managing enterprise or mid-market accounts.
- Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
- Ability to read logs, debug issues, and translate technical problems into business impact.
- Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
- Strong organizational skills and ability to manage multiple pipelines and priorities.
- Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
- Ability and desire to work in a fast-paced, technically challenging environment.
- Professional fluency in written and spoken English is required.
Location: Remote in London, England. Must be located in the UK.
Sponsorship: AlertMedia does not sponsor. Must have legal right to work in the UK.
Why you’ll love working at AlertMedia:
- Competitive base salary + Company-Wide Bonus program
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees and dependent!
- Competitive Pension contributions
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams
- You'll get to do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture
About AlertMedia:
AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
Skills Required
- 3-5 years experience in a customer-facing technical role
- Experience managing enterprise or mid-market accounts
- Strong understanding of APIs and integrations
- Experience with user access and security technologies (SSO, SCIM, SFTP)
- Ability to read logs, debug issues, and translate technical problems into business impact
- Strong proficiency in AI tools and technologies to optimize workflows and automate processes
- Strong organizational skills and ability to manage multiple pipelines and priorities
- Excellent written and verbal communication skills and cross-functional collaboration ability
- Professional fluency in written and spoken English
- Must be located in the UK and have legal right to work (AlertMedia does not sponsor)
What the Team is Saying
What We Do
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. Our team of in-house intelligence analysts and meteorologists work around the clock to monitor thousands of data sources around the world, providing our customers and employees with verified, credible information to protect them from impending threats. AlertMedia has been recognized both nationally and locally for its exceptional company culture, most recently being named to Inc. Magazine’s Best Workplaces list for 2023. We were also named to Forbes’ list of America’s Best Startup Employers for two consecutive years, Austin Business Journal’s Best Places to Work for nine consecutive years, and Built In Austin’s 100 Best Places to Work in Austin. Located in the heart of downtown Austin in the "smartest building in the city", AlertMedia inspires and invests in our employees through continuous developmental experiences, including Career Month, community volunteering, mentorship programs, Employee Resource Groups, and weekly "Tuesday Lunches" where the company comes together to learn about and discuss any business updates. AlertMedia also facilitates a robust internship program, working with universities (including HBCUs), non-profit organizations like Hiring Our Heroes, and similar partners to invest in the future of our diverse workforce.
Why Work With Us
AlertMedia employees have a strong connection to our mission and product. An anonymous employee survey recently revealed 99% of our people feel the work they do is important and making a direct impact, 94% feel our diverse, grow-from-within culture is collaborative and supportive, and 92% are taking advantage of our career development opportunities
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AlertMedia Teams
AlertMedia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy provides flexibility so employees can work and collaborate from home or in our Austin offices, either full- or part-time. We ask employees in Austin to join us on Tuesday for company-sponsored lunch to connect and learn together.
