SOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations.
Casino Platform:
The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.
You'll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on.
Purpose of the role:The Technical Account Manager acts as the main technical contact between the Client and internal teams, ensuring smooth communication, timely resolution of technical requests, and alignment of the Casino Platform with the Client’s needs, while translating feedback into actionable product improvements.
Coordinating communication between the Client and internal teams
Acting as the Client’s representative within the Casino Platform
Assisting the Client with technical requests/issues via the helpdesk
Performing initial troubleshooting, debugging, and issue iteration
Escalating unsolved cases to related teams
Prioritising and managing the Client's requests and issues
Consulting the Client on their use of our product
Acting as a stakeholder for client-relevant product requests
Iterating on the client's ideas and problems to tailor our product to their needs
Proactive monitoring of the Client's system and its metrics, both technical and business-related
Fluency or proficiency in English, at least B2 or higher
Fluency or proficiency in Russian, at least C1 or higher
Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams
Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure
Experience with business analysis and product management processes to align technical solutions with customer needs.
Previous work experience in large-scale software development environments, including customer-facing roles
Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
Proficiency in analyzing datasets to extract actionable insights and drive decision-making
Experience with GitLab CI/CD pipelines, comprehension of data-driven systems
Good command of markup web languages (HTML, CSS)
Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery
Desire and ability to learn new concepts, tools, and methodologies
Familiarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and related network concepts
Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Skills Required
- English proficiency at B2 level or higher
- Russian proficiency at C1 level or higher
- Strong communication, conflict resolution, and cross-functional collaboration skills
- Strong analytical thinking, problem-solving, pattern recognition, and critical reasoning skills
- Experience with business analysis and product management processes
- Experience in large-scale software development environments, including customer-facing roles
- Experience with Datadog, ELK, Kibana, and JIRA
- Proficiency analyzing datasets to generate actionable insights
- Experience with GitLab CI/CD pipelines and data-driven systems
- Good command of HTML and CSS
- Familiarity with Agile frameworks, including Scrum
- Familiarity with APIs, multi-tenant architecture, proxying, and network concepts
- Basic knowledge of React, server-side rendering, SEO, and responsive design
SOFTSWISS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SOFTSWISS and has not been reviewed or approved by SOFTSWISS.
-
Healthcare Strength — Health insurance or medical-service compensation from the first day and recurring therapy sessions indicate robust core coverage and mental-health support. Feedback suggests these provisions stand out relative to basic packages, with options like gym memberships or sports allowances in some locations.
-
Flexible Benefits — Remote or hybrid work options are presented as standard, with flexibility to work from home or company offices depending on role and country. Feedback suggests add-ons like language lessons and education reimbursement broaden the package’s usefulness across diverse needs.
-
Wellbeing & Lifestyle Benefits — Sports support, company events, and bonuses for life events contribute to a comprehensive lifestyle offering. Feedback suggests recurring mental-health sessions and sports allowances enhance day-to-day wellbeing beyond standard healthcare.
SOFTSWISS Insights
What We Do
Founded in 2009, SOFTSWISS is a strategic technology partner for iGaming operators worldwide. With almost two decades of experience, the company delivers compliance-focused, scalable solutions that provide operators with the reliable foundation to launch, grow, and expand confidently across regulated markets. Headquartered in Malta with offices in Poland and Georgia, SOFTSWISS operates through a global network of 2,200+ iGaming professionals across 30 countries. In 2024, the company strengthened its regional presence through strategic leadership appointments, including motorsport legend Rubens Barrichello as Non-Executive Director for Latin America.
Why Work With Us
WHY SOFTSWISS? You can work remotely with the ability to travel Modern technology stack with highload architecture and high-security standards Fast professional growth with the help of the expertise of a strong international team Benefits and Perks SOFTSWISS VALUES We care - We plan ahead and take responsibility for our actions. We see people - Ou
