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As Engineering Manager, Architecture Engineering: Async, you'll lead a distributed group of Site Reliability Engineers and Backend Engineers. You'll support their development and balance production reliability with platform projects, including zero-downtime Redis upgrades, support for single-tenant and cell-based deployments, and the move from queue-based job orchestration to a durable workflow engine.
What you'll do- Lead, hire, and grow a team of site reliability engineers and backend engineers, supporting career development, promotions, and onboarding.
- Own reliability for the job processing and caching platforms, including service-level objectives, error budgets, alerting, and weekly operational reviews.
- Manage capacity planning, support escalations, and incident follow-ups, balancing operational work with roadmap projects and rescoping work when deadlines can't be met.
- Run the team's part of GitLab.com's first-tier on-call rotation, including shift coverage, onboarding, and handovers, and serve as incident commander for high-severity incidents.
- Drive zero-downtime Redis version upgrades and automate operating system patching and reboots.
- Adapt job processing to run in single-tenant and cell-based deployments.
- Own the migration from queue-based job orchestration to a durable workflow engine, defining the first use cases, a measurable migration path, and the roadmap.
- Own quarterly planning and the team roadmap, and clarify shared operational responsibilities with partner teams, including Git storage.
- Experience managing an engineering team delivering high-performance services at scale, ideally site reliability engineers or infrastructure engineers running production software as a service systems.
- Technical depth in background job processing and caching technologies such as Redis and Sidekiq, sufficient to guide decisions about upgrades, capacity, and failure modes.
- Experience managing reliability against service-level objectives, including defining service-level indicators, setting up burn-rate alerting, and planning capacity.
- Experience running a 24/7 on-call rotation and coordinating high-severity incidents.
- A track record of balancing operational work and incident follow-ups with roadmap projects, and pushing back on scope when deadlines can't be met.
- Experience leading a fully remote team across time zones in the Americas, Europe, the Middle East, Africa, and Asia-Pacific.
The Async team runs GitLab.com's background processing layer, from the Sidekiq infrastructure to the shared code that enqueues jobs. Product teams build the jobs; we keep the platform that runs them fast and reliable. Our Redis clusters support caching, sessions, rate limiting, queues, and shared state. We also support data durability through backup and restore verification, object storage, and operational support for Git repository storage. That work includes restore drills, capacity rebalancing, and provisioning. We staff GitLab.com's first-tier production on-call rotation in 8-hour shifts across the Americas, Europe, the Middle East, Africa, and Asia-Pacific, triaging every paging alert and bringing in the right team when needed.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Skills Required
- Experience managing an engineering team delivering high-performance services at scale
- Technical depth in background job processing and caching technologies such as Redis and Sidekiq
- Experience managing reliability against service-level objectives, including service-level indicators, burn-rate alerting, and capacity planning
- Experience running a 24/7 on-call rotation and coordinating high-severity incidents
- Track record of balancing operational work and incident follow-ups with roadmap projects and adjusting scope when deadlines cannot be met
- Experience leading a fully remote team across multiple global time zones
- Experience managing Site Reliability Engineers or infrastructure engineers operating production SaaS systems
GitLab Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered alongside dedicated mental-health programs and wellness resources, with U.S. plans including company-paid life insurance and short- and long-term disability. Coverage varies by country but is structured to support a global, all-remote workforce.
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Leave & Time Off Breadth — A flexible/unlimited PTO policy—framed as “no ask, must tell”—gives employees autonomy over scheduling and extended vacations. The all-remote, asynchronous model further supports taking time away.
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Parental & Family Support — Up to 16 weeks of paid parental leave is available for eligible births or adoptions, with additional caregiving and backup-care resources. These provisions aim to ease transitions for new parents in a distributed environment.
GitLab Insights
What We Do
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster, more efficiently, while strengthening security and compliance. Since the beginning, we've been firm believers in remote work, open source, DevSecOps, and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.
Why Work With Us
GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.
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