Technical Account Manager - German Speaker

Posted 19 Days Ago
Be an Early Applicant
Hiring Remotely in Cairo, EGY
Remote
Entry level
Software
The Role
Provide strategic and tactical technical mentorship to Commvault Customer Success ESP customers. Manage escalated support issues, advise on architecture and infrastructure, coordinate with Sales, Support, Product, and Development, identify account opportunities, lead customer relationships, and conduct recurring onsite meetings and knowledge-transfer sessions. The role requires fluent English and German, strong communication, analytical and organizational skills, and broad expertise in backup, recovery, virtualization, storage, networking, and disaster recovery.
Summary Generated by Built In

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

  • Commvault does not conduct interviews by email or text.
  • We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [email protected] 


About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 


As an organization, we are committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.


We are looking for a Technical Account Manager to join our team on a full-time basis in Egypt!


What you will do:

  • Work with customers who subscribe to Commvault’s Customer Success ESP Program. You will align with customers to provide strategic and tactical mentorship and assist with technical issues. You will also work with key collaborators (both internal and external) to review business and operational challenges, provide architectural and infrastructure guidance, and propose enhanced solutions to ensure the success of the customer’s Commvault solution.

  • Provide deep technical knowledge to ESP Customers. Tasked with providing tactical and strategic guidance, connecting with Commvault Sales teams, sharing customer sentiment, and providing insights regarding their customers.

  • Partner with the SAM to provide support and give tactical and strategic mentorship in that customer’s sustained Commvault environment.

  • Act as a liaison between customer, Customer Support, Product Management, and Development. This plan will focus on Customer, (Site Architecture, Business Objectives, and Requirements) to be refreshed every 90 days.

  • Provide enhancements and quality support to the ESP customer by working with Commvault Account Management and Customer Support Team.


How you will make a difference:

  • Advance and handle customer-raised support issues to the Commvault ESP SAM Team.    

  • Coordinate monthly, or as required, scheduled on-site meetings with customer to update the customer of new technologies, best approach to guidelines or knowledge transfer sessions.

  • Provide customer with Sr. Level Commvault technical assistance in identifying programmatic, configuration, or use case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes.

  • Use in-depth knowledge of Customer to find opportunities within accounts and communicate these opportunities to the Commvault Account Team.

  • Work as part of the ESP Team to lead customer relationships and develop rapport.


What you will need to be successful:

  • Must be fluent in English (written and verbal) to a professional level along with German (written and verbal).

  • Proven technical background and analytical skills.

  • Strong written and oral communication skills

  • Strong organisational skills with an ability to handle challenging client demands.

  • Flexibility to work in a fast-paced and demanding work environment.

  • Ability to convey technical information to business-centric audiences.

  • Strong practical knowledge across a broad spectrum of Information Technology such as EMC hardware platform, WAN tech, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, Virtualization, Clustering

  • Working knowledge of disaster recovery and design capabilities

  • Solid understanding with backup and recovery products (Commvault, Veritas NBU, CA, etc)


You will love working here because:
  • We offer an attractive compensation and benefits package.

  • Employee stock purchase plan (ESPP)

  • Continuous professional development, product training, and career pathing eg Commvault Certifications.

  • Good company environment to work in where you will work with some of the best talent around!

  • An all-embracing company culture, an opportunity to join our Employee Resource Groups


Are you ready to make a difference? Join Commvault in helping our customers protect their data in a very difficult world!

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].


Commvault's Privacy Policy


Skills Required

  • Professional fluency in written and spoken English
  • Professional fluency in written and spoken German
  • Proven technical background and analytical skills
  • Strong written and oral communication skills
  • Strong organizational skills and ability to handle challenging client demands
  • Flexibility to work in a fast-paced and demanding environment
  • Practical knowledge of EMC hardware, WAN technology, Windows, cloud storage, SAN, tape libraries, Exchange, virtualization, and clustering
  • Working knowledge of disaster recovery and solution design
  • Solid understanding of backup and recovery products, including Commvault, Veritas NetBackup, or CA

Commvault Systems, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commvault Systems, Inc. and has not been reviewed or approved by Commvault Systems, Inc..

  • Healthcare Strength Healthcare options are broad, with multiple medical plan choices alongside dental, vision, mental‑health resources, and fertility support. These offerings, paired with EAP and wellbeing tools, are often regarded as a strong part of the package.
  • Leave & Time Off Breadth Time off includes manager‑approved Freedom PTO, paid holidays, and sick time. The breadth and flexibility are commonly seen as strengths.
  • Equity Value & Accessibility An employee stock purchase plan with a discounted, look‑back feature provides accessible ownership upside. This equity component is often viewed as a standout element of the total package.

Commvault Systems, Inc. Insights

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The Company
HQ: Tinton Falls, NJ
3,464 Employees
Year Founded: 1996

What We Do

Commvault's data protection and information management solutions provide mid- and enterprise-level organizations worldwide with a significantly better way to get value from their data Commvault can help companies protect, access and use all of their data, anywhere and anytime, turning data into a powerful strategic asset.

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