Technical Account Management Director - Insurance Software

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. 

 In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale.  With 1400 plus implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution.   You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Technical Account Management Director
Hybrid | Basingstoke, UK

Majesco is seeking an experience Technical Account Management Director to serve as the strategic partner for one of our most important insurance customers in the UK.

This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining strong senior management & executive relationships and aligning business priorities across both organisations.

As the senior point of contact for this strategic account, you will work closely with customer executives, Majesco leadership, product teams, support teams and delivery organisations to drive customer satisfaction, business outcomes, and long-term partnership success.

This is not a traditional support leadership role. Success in this position requires a deep understanding of insurance technology implementations, the ability to navigate complex customer environments, and the leadership skills to align multiple teams around customer outcomes.

The Majesco team supporting and delivering for the customer are based in the UK, US and India and so the role spans multiple time zones.

What You Will Do

• Serve as the senior client leader for a strategic insurance customer following platform implementation.
• Build trusted relationships with executive stakeholders across business, operations, and technology functions.
• Lead executive governance meetings, strategic planning discussions, and business reviews.
• Act as the voice of the customer within Majesco, ensuring priorities, risks, and opportunities are understood and addressed while acting as the voice of Majesco with the customer
• Coordinate support, product, cloud operations, and delivery teams to ensure a seamless customer experience.
• Develop a strong understanding of the Majesco solution and processes and be hands on with the solutions offered to the customer
• Develop a strong understanding of the customer business processes, map with the Majesco offerings and proactively work with the services, support and product teams to explore solutions that enrich the customer experience 
• Drive service excellence, operational performance, and continuous improvement across all customer touchpoints.
• Monitor customer health, adoption, satisfaction, and business outcomes, translating insights into actionable plans.
• Lead complex escalations and customer challenges with confidence, transparency, and executive-level communication.
• Identify opportunities to expand value, strengthen partnerships, and support the customer's transformation objectives.
• Partner with senior Majesco leaders to develop and execute long-term account strategies.

What You Bring

• 10 plus years of experience within insurance technology, enterprise software, or consulting environments supporting insurers
• Proven experience leading or managing large-scale insurance platform implementations and post-implementation customer relationships and support functions.
• At least 5+ years of Solution / technical architecture and development experience is a must 
• Experience working directly with executive stakeholders and influencing business and technology decisions.
• Demonstrated success leading client-facing delivery, customer success, professional services, or strategic account organisations.
• Strong understanding of enterprise software delivery, customer governance, service management, and stakeholder engagement.
• Experience working with packaged software implementations or support 
• Ability to lead through influence across cross-functional and global teams.
• Exceptional communication, relationship & matrix management, and executive presentation skills.

Insurance Industry Experience

This role requires strong insurance domain expertise within Group Life and Employee Benefits.
Ideal candidates will have experience implementing, delivering, or supporting insurance technology platforms for carriers and possess an understanding of insurer operating models and business processes.

Experience in one or more of the following areas is highly desirable:

• Policy Administration
• Claims Management
• Billing and Payments
• Digital Insurance Platforms
• Core Systems Modernisation

Bonus points will be given to candidates with experience supporting:

• Life Insurance
• Health Insurance
• Employee Benefits

Why Join Majesco

This is an opportunity to play a pivotal role in one of Majesco's most important customer relationships.

You will work directly with executive leaders across both organisations, influence strategic decisions, help shape customer outcomes, and ensure one of the industry's leading insurers realises the full value of its technology investment.

As a member of a rapidly growing and dynamic organization, you'll have opportunities to expand your skills, learn emerging technologies, and contribute across a broad range of initiatives as business needs evolve. We value curiosity, collaboration, continuous learning, and individuals who enjoy solving difficult problems that make a measurable business impact. 

What Majesco Offers

Majesco UK employee benefits include Company pension scheme, Group Life Assurance cover (4 x salary), Group Income Protection (Permanent Health Insurance), Private Medical Insurance (including partners and dependants), Company Sick Pay, 22 days annual leave increasing by 1 day for every complete year of service to a maximum 25 days, usual public holidays plus 4 floating days, and career anniversary holiday.