There's something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox!
Across the Cox family of businesses (Cox Enterprises, Cox Communications and Cox Automotive), we're looking for TechHelp Enterprise Interns to join our team and learn from the best. Ready to collaborate with us and work at a great company that truly cares about you and your future? Keep reading!
What's In It For You?
- We value your time and potential. At Cox, you'll be exposed to meaningful and challenging work.
- You won't be left alone to figure things out. You'll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
- You'll experience real accountability to develop your professional skills.
- You'll expand your network and professional toolbox through exposure to senior leaders.
- You'll help us build a bold future that is sustainable, accessible and inclusive.
Overview:
Have you ever felt underwhelmed after a lackluster customer service interaction and thought, "I can think of ways to make this better"? TechHelp Enterprise Services is where you can apply your passion for creating and delivering world-class customer service experiences while developing your business and technology skills. TechHelp helps our employees stay productive through innovative, efficient, and delightful support interactions. As an intern at Cox Enterprises, you can Make Your Mark by helping us create new experiences, improve existing offerings, and deliver exceptional customer service. You are enabled to influence outcomes by applying your ideas and experiences, partnering across the technology organization and participating in the delivery of our services.
Key Focus Areas & Responsibilities:
- Working closely with the team on projects ranging from application development to process enablement to hardware deployments, interacting with various technical and customer stakeholders.
- Learning about and potentially performing day-to-day duties of various TechHelp roles, including help desk, desktop support and proactive services.
- Performing data analysis and identifying opportunities for process improvement & proactive resolution.
- Assisting in creating and maintaining operational workflows and best practice documents.
- Being a change champion that communicates and explains the need for changes that benefit the organization
- Stretch assignments as offered either within TechHelp or by the Intern program.
Preferred Skills:
- Ability to communicate effectively
- Ability to Multi-task
- Proficient in MS Office
- Critical thinking
- Self-motivated
- Process-oriented and continuous-improvement mindset
- Commitment to providing and designing a world-class team member and/or customer experience
- Strong analytical skills and/or a desire to learn
- High comfort level working in a fast-paced environment
- Strong client mindset and passion for team member experience
- Creative solutioning and interest in innovation
Requirements:
- Must be a current Undergraduate or Graduate student
- Subject to a background check
Don't miss out on the first steps toward your future. Apply today!
USD 23.65 - 35.48 per hour
Compensation:
Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
