Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Technical Writer
Location: Barcelona
Experience: Mid Level
Job Function: Engineering
Employment Type: Full-Time
Industry: Computer And Network Security
About the position
The Technical Writer position is responsible for producing high-quality documentation appropriate for both an internal and external audience. This includes working with various internal teams on product documentation requirements and documenting use cases for customers.
The position is based in our Barcelona office and applicants must hold a valid Right to Work in Spain.
Responsibilities
- Together with the Engineering, Support and Customer Success teams, you will collaboratively own and manage the Keyfactor product documentation and documentation process.
- Plan and write product documentation to communicate relevant information appropriate to the audience, for example, how-to guides for system operations or installation instructions.
- Understand, implement, and document use cases relevant to the platform that will help customers realize its full potential.
- Drive continuous improvements of our product documentation and create clear and consistent content that communicates complex technical concepts concisely.
- Gather and analyze technical information from various sources and stakeholders to document new or improved product functionality.
- Maintain the product documentation and help ensure that content is published following the product release process.
- Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Conduct technical reviews of documentation to ensure accuracy, completeness, and adherence to standards.
- Identify and address technical inconsistencies in documentation, refining content for improved clarity, usability, and consistency.
- Create and maintain technical documentation and reports to facilitate product/project communication, training, and issue resolution.
- Incorporate security principles and best practices into documentation processes to align with software development security requirements.
- Contribute to initiatives to enhance documentation processes, standards, and methodologies, aiming for greater efficiency and effectiveness over time.
Skills and Qualifications
Required Experience
- Demonstrable professional experience in developing software applications as a team-member.
- Strong problem solving skills with a willingness to learn new technologies
- .NET Experience: Strong knowledge in both .Net Framework and .Net Core.
- Experience with creating and maintaining containers for production software applications
- Experience working with and implementing REST APIs
- Experience working as part of an Agile team
- Version Control: Experience in version control using Git.
- Fluency in English
Preferred Experience
- Familiarity with Linux and MacOS based development
- Experience working with build pipelines using tools like Jenkins and Artifactory
- Understanding of best practices creating Docker files
- Experience with PKI is a plus.
- You hold a degree in Computer Science, SW Engineering, a related field, or have relevant equivalent experience.
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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What We Do
Keyfactor is the leader in cloud-first PKI as-a-Service and crypto-agility solutions. Our Crypto-Agility Platform empowers security teams to seamlessly orchestrate every key and certificate across the entire enterprise.
We help our customers apply cryptography in the right way from modern, multi-cloud enterprises to complex IoT supply chains. With decades of cybersecurity experience, Keyfactor is trusted by more than 500 enterprises across the globe.
For more information, visit www.keyfactor.com or follow us on LinkedIn, Twitter, and Facebook. Built on a foundation of trust and security, Keyfactor is a proud equal opportunity employer, supporter and advocate of growing a trusted, secure, diverse and inclusive workplace.
