AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Tech Support Senior Engineer, AVEVA Marine
Location: Shanghai or Beijing, China
Employment Type: full-time
The job
As a senior technical support engineer specializing in marine outfitting, you will provide full-cycle AVEVA Marine and E3D software technical support for shipyard and offshore customers. You will join an efficient, customer-centric after-sales technical team to resolve core technical issues onsite and remotely, ensure stable marine project delivery, and help customers achieve digital design value.
Key responsibilities
- Focus on after-sales technical support for all Outfitting modules of AVEVA Marine and E3D, covering full-process after-sales work including remote & on-site software commissioning, fault troubleshooting and daily customer operation guidance.
- Solve various software technical problems encountered by customers in the integrated design of marine outfitting disciplines, ensuring stable software operation and smooth project delivery.
- Communicate with customers to collect after-sales technical pain points and software usage challenges, and deliver reasonable optimization suggestions to internal teams.
- Provide standardized after-sales software training and technical guidance to customers, helping improve their overall software operation capabilities.
- Reproduce and analyze complex technical faults, conduct root cause analysis, and complete full issue closure in strict accordance with company after-sales procedures.
Essential requirements
- Solid professional knowledge of piping (PIPE) and extensive practical experience in shipyard piping production design, with a good understanding of marine outfitting business workflows and industry design specifications.
- Proficient in AVEVA Marine / AVEVA E3D software with hands-on project experience in marine outfitting discipline applications.
- Customer-oriented mindset and strong problem-solving capabilities, able to independently handle complex technical support scenarios for marine projects.
- Competent English reading, writing and communication skills to support daily technical alignment and technical document delivery.
- Self-motivated and stress-resistant, capable of efficiently coordinating and supporting multiple parallel projects.
Desired skills
- Impact: Capable of quickly responding to on-site technical emergencies, delivering reliable solutions and ensuring zero delay for key project nodes.
- Aspiration: Keen to accumulate marine industry technical experience, continuously improve professional capabilities and support high-quality delivery of complex marine projects.
- Curiosity: Good at exploring software hidden problems and industry design difficulties, actively summarizing experience and optimizing support methods.
- Trust: Possess rigorous work attitude, good team collaboration and customer communication skills, and build long-term trusted partnership with customers.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Solid professional knowledge of piping and practical experience in shipyard piping design
- Proficient in AVEVA Marine / AVEVA E3D software
- Customer-oriented mindset with strong problem-solving capabilities
- Competent English communication skills for technical alignment
- Self-motivated and stress-resistant with project coordination skills
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
