Tech Support - First Nations ICT Trainee Programme - Brisbane

Posted Yesterday
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Brisbane, Queensland, AUS
In-Office
Entry level
Big Data • Information Technology • Consulting
The Role
Paid, full-time 3-year trainee role delivering foundational IT support skills: hardware setup, troubleshooting, asset management, incident handling, documentation, and progression to independent support with mentoring and training.
Summary Generated by Built In

Start your career in technology – no experience needed!

In partnership with the Indigenous Defence & Infrastructure Consortium (iDiC), Datacom is offering paid trainee positions for Aboriginal and Torres Strait Islander people of all ages. Whether you’re new to the workforce or ready for a career change, we’ll provide the training and support you need to succeed. We will tailor the level of support to the individual so if you have studied or have some relevent experience we'd love to hear from you to!

About the Role

As a Trainee, you’ll gain hands-on experience, learn from experienced team members, and develop the skills needed to deliver great service to our clients

  • Foundational Learning and Support - Trainees learn core IT support skills including service procedures, support tools, and SLA understanding.
  • Hardware Setup and Troubleshooting - Hands-on experience with device preparation, deployment, and basic issue troubleshooting.
  • Operational Awareness and Safety - Trainees engage in asset management, small projects, and uphold workplace safety standards.
  • Progression to Independent Support - Growth towards independently managing incidents, documentation, and contributing to service improvements.

How We’ll Support You

Alongside Datacom’s training, mentoring, and coaching, you’ll also join the JLB-Yaran Indigenous Development Employment Program (IDEP). This program is designed to empower Aboriginal and Torres Strait Islander people through social and economic development, delivered by experienced veterans and Indigenous professionals.

What’s on Offer

  • A 3 year full time, fixed term employment contract, with the intent to go permanent
  • Full training provided – no prior experience required.
  • A supportive environment with mentors and resources.
  • Opportunities to grow into a long-term career in tech
  • Opportunity to work from home as well as form our state-of-the-art offices
  • Enrolment in the IDEP Programme and paid travel to Canberra for the annual IDEP conference

 Who We’re Looking For

  • If you're enthusiastic and motivated to learn, you'll stand out in the recruitment process.
  • Based in Brisbane

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 


Requirements
  • 18 years +
  • Available full-time hours working onsite
  • Aboriginal or Torres Strait Islander heritage

Skills Required

  • 18 years or older
  • Available full-time hours working onsite
  • Aboriginal or Torres Strait Islander heritage

Datacom Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.

  • Healthcare Strength Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
  • Wellbeing & Lifestyle Benefits Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
  • Flexible Benefits Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.

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The Company
HQ: Auckland
6,500 Employees
Year Founded: 1965

What We Do

Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.

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