Technical Account Manager (Remote)

About the Role:

As a Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.

In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support. You will serve as a bridge between customers and our internal teams, helping to prioritise issues, share product feedback, and advocate for customer needs.

This is a fast-paced, high-impact role where your core focus is driving product adoption, delivering measurable outcomes and empowering customers to unlock the full value of their CrowdStrike investment.

Success requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.

Additional Locations: Remote, Australia based

What You’ll Do:

• Own a portfolio of strategic accounts, serving as the primary technical point of contact and trusted advisor across your assigned territory

• Drive product adoption and value realization across the CrowdStrike Falcon® platform 

• Lead proactive customer health checks, adoption reviews and executive briefings to accelerate value delivery

• Drive and manage escalations with urgency and professionalism, leading cross-functional groups to resolution while maintaining strong customer relationships

• Build and continuously expand deep product knowledge across CrowdStrike's full portfolio, rapidly acquiring expertise on new technologies as they are released

• Lead knowledge-sharing conversations with customers to lift adoption and connect product value to customer security outcomes

• Represent the voice of the customer internally, ensuring feedback on product gaps and feature requests reaches the right stakeholders

What You’ll Need:

• Bachelor’s Degree or equivalent experience

• Prior experience in a technical account management, customer success engineering or professional services role within the cybersecurity industry

• Proven ability to manage a large, diverse account portfolio in a fast-paced environment, juggling competing priorities without losing focus on customer outcomes

• A strong background in cybersecurity — you understand the threat landscape and can speak credibly to security practitioners and executives alike

• Experience working with all supported operating systems

• Knowledge of enterprise web technologies, security and cutting-edge infrastructures

• Working knowledge of security operations center (SOC) environments and processes

• Network infrastructure experience

• Exceptional interpersonal skills — you build trust quickly, navigate complex stakeholder relationships with confidence and can engage effectively with customers who have high expectations

• Excellent customer service skills and ability to quickly establish technical credibility with customers

• Outstanding written and verbal communication skills, with the ability to adapt your style across audiences — from technical practitioners to C-suite executives

• Experience working independently to determine methods and procedures on new assignments

• Demonstrable problem-solving skills

• A collaborative attitude and genuine commitment to customer success

Bonus Points:

• Industry-recognized security certification (e.g., CISSP, CEH, CompTIA Security+ or equivalent)

• Familiarity with the CrowdStrike Falcon® platform or comparable EDR/XDR solutions

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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