Jobs at Datacom

Designs, builds, deploys, and supports AWS cloud environments for diverse customers. The role focuses on infrastructure automation, Infrastructure as Code, DevOps, observability, security governance, incident and problem management, cloud optimization, and continuous service improvement. Responsibilities include advising customers, enabling cloud adoption, supporting mission-critical production environments, contributing to platform strategy, and participating in an after-hours on-call roster.

Senior Consultant responsible for partnering with clients to understand business challenges, gather requirements, facilitate workshops, analyse processes, support solution design and technology implementations, and manage delivery risks, governance, testing, and transition activities. The role produces client deliverables, builds trusted stakeholder relationships, contributes to proposals, and supports business transformation and project outcomes across varied industries.

Designs and delivers modern IT platform solutions for enterprise customers, with emphasis on presales consulting, infrastructure transformation, hybrid cloud, Microsoft, Oracle, VMware, backup, storage, and middleware. Responsibilities include leading customer workshops, developing solution designs, SOWs, proposals, ROMs, pricing, and RFP responses; partnering with delivery teams and vendors; mentoring technical staff; and identifying new business and service improvement opportunities.

Lead end-to-end cybersecurity consulting engagements: assess risk and compliance, design governance and security programmes, develop roadmaps and policies, conduct audits (including PCI-DSS), advise senior stakeholders, and mentor colleagues to improve organisational resilience.

Leads client-facing delivery of large-scale data platforms and business intelligence solutions. Responsibilities include requirements workshops, data architecture, platform design, data modeling, AI-enabled migrations, performance optimization, Power BI self-service solutions, technical documentation, training, and stakeholder engagement. The role requires advanced experience with Snowflake or Databricks, cloud platforms, Python, SQL, Power BI, DevOps, CI/CD, and enterprise data warehouse implementations.

Designs, implements, maintains, and optimizes enterprise infrastructure and cloud platforms. Provides remote technical support, resolves complex incidents, manages operational risks, and improves service reliability through automation. The role oversees systems, operating systems, virtualization, networking, security, monitoring, patching, and cloud environments. It also contributes to technology roadmaps, testing, technical consultation, documentation, stakeholder engagement, and continuous service improvement while mentoring teams and supporting customer outcomes.

Leads customer technology adoption by developing adoption strategies, enablement programs, training, communications, success plans, and measurable value-realization outcomes. Partners with sales, delivery, product, and vendor teams to improve technology utilization, workflow effectiveness, customer engagement, and lifecycle growth. Translates technical capabilities into business value, reports adoption insights, and supports customers using Cisco solutions.

Leads complex bids, tenders, and proposals across virtual teams and business stakeholders. Oversees qualification, risk, commercial, quality, content, and approval processes to produce customer-focused, commercially viable proposals. The role also mentors junior staff, improves bid practices, maintains proposal resources and toolkits, provides status reporting, and builds strong stakeholder relationships throughout the sales lifecycle.

Lead the design, configuration, implementation, migration, integration, and optimization of Atlassian products for clients. Gather business requirements, lead workshops, configure workflows, automations, dashboards, reports, and security settings, and provide post-implementation support. Serve as an Atlassian subject matter expert while translating business needs into technical solutions and user stories. The role also involves stakeholder management, solution delivery, and applying ITSM, ITIL, and agile practices.

Lead Workday HCM workstreams across multiple client projects, including requirements gathering, solution design, configuration, testing, support, knowledge transfer, and user training. Serve as the client-facing liaison between business stakeholders and implementation teams, facilitate workshops, elicit requirements, and explain Workday concepts. The role requires Workday implementation experience and certifications in HCM Core and Compensation, with Time Tracking and Absence certifications preferred.

Lead end-to-end integration delivery using MuleSoft Anypoint Platform. Design, develop, test and deploy API-led and event-driven solutions, collaborate with solution architects, drive technical/commercial discussions, mentor team members, and maintain CI/CD and cloud-based integration practices.

Leads NetSuite ERP consulting, including stakeholder workshops, requirements analysis, process mapping, solution design, configuration, testing, deployment, and continuous improvement. Supports finance and operational processes, integrations, migrations, and transformation initiatives. Partners with technical and business teams, manages project workstreams, advises senior stakeholders, and mentors junior consultants.

Designs, builds, tests, and maintains Power BI reporting solutions, semantic models, dashboards, and paginated reports. Translates stakeholder requirements into metric definitions, data models, and deployable reporting products. Supports ITSM reporting, performance tuning, row-level security, refresh processes, training, and stakeholder enablement. The role also manages reporting requests, communicates complex information to leadership, and uses AI-enabled tools within security and data-handling standards.

Receive, unload, inspect, sort, store, and distribute equipment in a warehouse environment. Maintain inventory records, support physical stock counts, coordinate repairs, and assist with imaging and asset tagging of devices. The role requires strong organization, communication, adaptability, safety awareness, and the ability to handle heavy objects. Previous warehouse experience is not required, though a forklift license and warehouse background are advantageous.

Lead client implementations of Atlassian solutions, including Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, and Bitbucket. Responsibilities include requirements gathering, solution design, configuration, workflow automation, integrations, security auditing, dashboards, workshops, stakeholder engagement, post-implementation support, and optimization. The role requires strong Atlassian Cloud migration and JSM expertise, ITSM and ITIL knowledge, certification or progress toward certification, and regular onsite attendance in Sydney.

Lead requirements gathering and translate business needs into technical requirements, user stories, acceptance criteria, process flows, and documentation. Support API design, integrations, API contracts, system analysis, data flows, and delivery across Agile and SAFe environments. Collaborate with product, engineering, testing, stakeholders, and delivery teams while applying expertise in REST APIs, cloud concepts, CI/CD, containerisation, SQL, and distributed systems.

Coordinates end-to-end change and release management across customer accounts, including approvals, change schedules, CAB meetings, post-change reviews, reporting, governance documentation, process improvement, and user training. Ensures changes are delivered efficiently and in compliance with established service management processes.

Manage major customer accounts to achieve revenue, growth, productivity, and profit targets. Develop strategic account plans, oversee enterprise support and service activities, negotiate contracts, identify expansion opportunities, coordinate proposals and tenders, advise clients on IT strategies, and serve as the primary customer contact during implementation.

Develop and enhance enterprise ServiceNow solutions, including workflows, integrations, business rules, scripts, portals, custom applications, and HRSD capabilities. Collaborate with architects, consultants, analysts, and customers to translate requirements into technical solutions. Participate in agile delivery, testing, deployment, troubleshooting, code reviews, governance, documentation, and continuous improvement across government and enterprise environments.

Implement Salesforce solutions for enterprise clients by analyzing business requirements, conducting workshops, designing scalable configurations, and managing stakeholder relationships. The role includes Salesforce declarative configuration, Salesforce Industries development using OmniScripts, DataRaptors, Integration Procedures, and FlexCards, functional documentation, user-story creation, pre-sales support, and subject matter expertise in client engagements.