Job Profile Summary:
The role is responsible for ensuring the smooth running and stability of various systems across the business, spanning front and back offices. This will include troubleshooting, resolving issues as they arise, and thinking of ways to reduce common problems. The TechSupport team is an initial point of contact for troubleshooting all IT-related issues remotely and in person. Excellent written and verbal communication skills are required.
Responsibilities:
· 1st and 2nd line troubleshooting, managing issues associated with Windows, Mac, VDI and mobile devices, including software deployments via SCCM, JAMF, and Intune on mobile devices.
· Work directly with end users across the company hierarchy to provide exceptional and courteous customer service.
· Diagnose and resolve software and hardware issues across operating systems (Windows 10, 11 and macOS) in-person and remotely.
· Resolve common remote access problems, such as account lockouts, troubleshooting VPN/MFA connections and Citrix remote desktop/application challenges.
· Logging incidents and requests within ServiceNow, effectively prioritising their workload, and escalating tickets to specialist technical functions as appropriate.
· Document the solutions, troubleshooting steps, and procedures to enhance the knowledge base for the team.
Key Skills & Experience:
· Experience working within a fast-paced technical support environment or role where user experience is the primary focus.
· A motivated individual who has worked in a similar position with a robust skillset in technology support. Previous experience in a financial services organisation is highly preferred.
· A background in providing white glove support to our VIP user base, ensuring high customer satisfaction.
· Excellent written and verbal communication skills are required.
· The ability to deploy and support Windows and macOS-based devices alongside Apple and Android devices in an MDM environment.
· Capable of identifying complex issues across our core technologies and understanding the appropriate time to engage senior stakeholders.
· Experience with automation tools (such as Power Automate) and scripting languages (PowerShell, Python) would be hugely beneficial.
Our Culture, Values and Benefits at Man
Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.
We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [email protected].
Top Skills
What We Do
Man Group is a global active investment management firm, which runs $127 billion* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.
These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm’s single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group’s investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.
