Tech Solutions Admin

CompanyFederal Reserve Bank of Kansas City

As a part of the nation’s central bank, the Federal Reserve Bank of Kansas City supports a safe, sound, and stable financial system. We work within diverse communities throughout our region and nation to support the Bank’s mission and foster understanding of our economy, the payments system, and financial institutions for all Americans.
Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Our organizational values of Integrity, Service, Growth and Development, Innovation, and Inclusion anchor us in everything we do. Here you’ll find support to grow your career with a diverse team, united in a clear and common purpose.

About the Role:
The Federal Reserve Bank is seeking a Tech Solutions Admin to join the Stored Value Card (SVC) department. As a Tech Solutions Admin you will perform day-to-day end user operations support that allows SVC to maintain a payment system in support of the Department of Treasury. This payment system is utilized by personnel at Army, Air Force, Navy, Space Force and Marine bases in the United States and peacekeeping bases overseas. You will be relied upon to perform a variety of activities that include building and configuring equipment, evaluating and installing new hardware and software, and monitoring and troubleshooting equipment and systems. 

To be successful in this position you will need to acquire and maintain a solid understanding of SVC business application production and testing support as well as excel in providing operational technical support in complex and dynamic circumstances. This is a great position for those that are interested in using and learning technology related to supporting laptops, Point of Sale (POS) devices, and other payment system devices.

Important Activities:

• Test, install, configure, QA and deploy laptops, POS devices, and other card accepting devices on the EagleCash and One-Card program being deployed to Continental United States (CONUS) and Outside Continental United States (OCONUS) locations, within predetermined Service Level Agreement (SLA) timelines.

• Partner with other IT teams as needed to troubleshoot, resolve, and document incidents. 

• Develop and document best practices for the department.

• Install, update, maintain, monitor, and test the operation of systems and applications, including, but not limited to, vulnerability management, change/problem management, and/or asset management.

• Track all incoming equipment requests.

• Recover financial transactions from returning equipment in a timely manner. 

• Assist with repairs, clean and refurbish returned equipment. 

• Maintain an accurate inventory of supplies/equipment and generate appropriate and timely inventory reports. 

• Prepare items and associated paperwork for shipment.

• Provide technical support to Treasury and military service equipment sustainment teams, including travel to military bases when required.

• In some areas, may be required to provide on-call support as needed, which might necessitate additional work outside of normal business hours. 

What we look for:

• Ability to work under clearly defined guidelines with direct supervision.

• Strong multi-tasking, customer service, and communication skills, including the ability to explain technical concepts to stakeholders.

• Strong technical troubleshooting skills and a working knowledge of current technologies.

• Good working knowledge of multiple hardware/software platforms and applications.

Required Qualifications:

• Typically, requires 0-3 years of relevant experience.

• Associate’s degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.

• United States citizenship is required for this position.

Preferred Qualifications:

• At least one year of user systems support experience or two years of hands-on desktop/end-user support experience. Experience can include working in a call center-based IT oriented environment that is engaged in installing/de-installing IT hardware and software, troubleshooting, and repairing PC hardware/software, mobile computing devices, and provided network maintenance.

• Candidates with experience working with the Department of Defense Information Network (DoDIN) including the telecommunications services and infrastructure that support tactical ground forces.

• Experience working with payment system technologies.

Additional Information:

Location(s):

• Hybrid –Yes, Omaha office (50% monthly)

• Remote Only Eligible – No

Pay Range: The starting pay range for this position is $57,000 to $96,300 for the job level(s) required for this position. Final offers are determined by factors including the candidate’s qualifications, internal alignment considerations, district assignment, and geographic location.

Screening Requirements: This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks. 

Sponsorship: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us:

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Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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