Tech Lead - B2B Digital Customer Interaction Platform

Posted 17 Days Ago
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Mechelen, BEL
In-Office
Senior level
Digital Media • Software
The Role
Define the technical roadmap for a B2B digital customer interaction platform, translate business needs into scalable solutions, guide architecture and development practices, and promote code quality, automation, CI/CD, and technical debt reduction. Collaborate with product, business, architecture, and technology stakeholders while coaching developers and driving innovation across cloud-native, full-stack applications.
Summary Generated by Built In

At Telenet Business, we make it easy for companies and organizations to manage their products, services, and customer interactions through seamless digital experiences. As part of the B2B Digital Customer Interaction Platform Team within the BEAT (Business Excellence Acceleration & Transformation) Tribe, you will help shape and deliver the digital roadmap for our B2B customers. Our team owns the platforms that power customer and employee interactions, ensuring they remain reliable, scalable, secure, and ready for the future. As Tech Lead, you will play a key role in defining the technical direction of these platforms while guiding teams toward quality and sustainable solutions.

Your role as Tech Lead
As the tech Lead, you combine hands-on expertise with strategic thinking to help us deliver the best digital experiences for our customers.

  • Define and drive the technical roadmap for the Digital Customer Interaction Platform.
  • Translate business challenges into scalable, sustainable, and future-proof technology solutions.
  • Guide development teams on architecture, technical design, and engineering best practices.
  • Promote code quality, automation, CI/CD, and the reduction of technical debt.
  • Work closely with Product Owners, Business Analysts, Architects, and technology partners.
  • Evaluate and challenge technical proposals to ensure the best balance between business value, quality, and maintainability.
  • Foster technical excellence by sharing knowledge, coaching developers, and encouraging innovation.
     

Your profile as Tech Lead
You are a senior technology professional who enjoys solving challenges and helping teams succeed.

  • You have at least 8 years of experience in software development, including several years in a senior or lead role.
  • You have strong hands-on expertise in Java and Angular, and can guide teams in designing and delivering modern cloud-native applications.
  • You are comfortable working across the full stack and have experience designing scalable and maintainable solutions, leveraging practices such as Domain-Driven Design (DDD), Hexagonal Architecture, and Micro-Frontend architectures.
  • You have a strong understanding of software design patterns, clean coding principles, CI/CD practices, API design, and complex integration landscapes.
  • You can translate complex technical topics into clear recommendations and effectively communicate them to both technical and business stakeholders.
  • You are passionate about innovation, continuous improvement, and delivering customer value through technology.
     

Our offer to you
At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

  • Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
  • Meal vouchers and eco vouchers
  • Telework allowance or net expense allowance
  • Mobile phone, mobile subscription and laptop
  • Employee discount on your home internet, digital TV, and mobile subscriptions
  • Collective bonus and individual bonus (aligned with your performance)
  • A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment 
  • Hospitalization insurance (including an ambulatory plan) and group insurance
  • 20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home. 

What happens after you apply?
Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

Skills Required

  • At least 8 years of software development experience
  • Several years of experience in a senior or lead role
  • Strong hands-on expertise in Java
  • Strong hands-on expertise in Angular
  • Experience designing modern cloud-native applications
  • Full-stack software development experience
  • Experience with Domain-Driven Design
  • Experience with Hexagonal Architecture
  • Experience with Micro-Frontend architectures
  • Understanding of software design patterns and clean coding principles
  • Understanding of CI/CD practices, API design, and complex integration landscapes
  • Ability to communicate technical topics clearly to technical and business stakeholders
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The Company
HQ: Mechelen
4,206 Employees
Year Founded: 1996

What We Do

As a provider of media, telecommunications and entertainment services in Belgium, Telenet is always looking for the ideal experience in the digital world for all of its residential and business customers. We offer seamless connectivity, inspiring entertainment and superior business solutions. And in everything we do, we try to ‘wow’ our customers. Our goal is simple: making work and life easier and happier. We commercialize our products and services through 3 main brands. ➡️ With Telenet, we want to enable and inspire our customers to get the most out of their digital lives. Through our innovative products and our qualitative customer services, we want to respond to our customers’ expectations, offering them the best possible experience in the digital world. ➡️ With Telenet Business we serve the business market with connectivity, hosting and security solutions. ➡️ With BASE, we continuously challenge the mobile market by launching products and services that ensure the customer always wins. With BASE we try to facilitate the life of our customers via mobile technology. BASE is also a perfect partner for professionals. At Telenet we strive for sustainable growth ?, with a good balance between operational excellence and social responsibility, taking into account the social, economic and environmental aspects of our business operations. Together with our employees and our partners, we want to make a positive contribution to the Belgian digital economy and build a digital society that is accessible to all. Together, we are ready for tomorrow! You have a question or a remark? - Contact us: bit.ly/3LHWhFV - Messenger: m.me/telenet Privacy rules? ? bit.ly/42Bz3Y4

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