Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Singapore, or have an established presence in the area.
About The Job
Office Team Manager to lead our regional order management operations. This role is critical in ensuring efficient order processing, timely delivery, and exceptional service standards across our customer base. You will oversee the end to end order handling workflow, manage a high-performing team, and collaborate closely with internal stakeholders to ensure operational excellence.
Job Description
Leadership & Team Management
Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)
Manage team performance, workload allocation, and resource planning
Drive a culture of continuous improvement, ALPS, accountability, and customer focus
Order Support & Fulfilment
Oversee complete lifecycle of customer orders from entry to fulfilment
Ensure accuracy in order processing, delivery scheduling, and system updates
Resolve escalated order issues, delays, shortages, or documentation gaps
Monitor service KPIs and ensure adherence to SLAs
Operational Excellence
Review and optimize order handling processes to improve efficiency
Identify service gaps and implement corrective actions
Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams
Support audits, compliance checks, and operational reporting
Stakeholder & Customer Management
Serve as the primary point of contact for escalations related to order fulfilment
Partner with internal teams to resolve complex order or supply chain issues
Communicate proactively with customers on order status and service recovery steps
Systems & Data Management
Ensure data accuracy in ERP / order management systems
Drive digital initiatives and process automation where applicable
Provide regular reports on team performance, order accuracy, and fulfilment metrics
What You Know
Diploma / Degree in Business, Supply Chain, Operations, or related field
Minimum 5 years of experience in order management, customer operations, or supply chain
At least 2 years in a supervisory or managerial capacity
Strong knowledge of order‑to‑cash processes, logistics coordination, and ERP systems
Excellent communication, leadership, and stakeholder management skills
Analytical, detail‑oriented, and solution‑driven
Able to work in a fast-paced, high-volume environment
What’s In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
Please apply through the link above no later than 3rd April 2026.
We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).
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Top Skills
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
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