EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Looking for a fresh start while leading a passionate team of Case Managers? This role could be the perfect fit for you!
The Team Leader role underpins the sustainability and growth of EML through the management of CTP Personal Injury Claims. The Team Leader’s remit includes leading and supporting a team of employee’s in developing the most effective return to work, return to life and recovery strategies and to deliver the right customer experience for CTP Claimant’s as per the legislative requirements and Performance Measures.
The position also involves leading and supervising the day-to-day work activity, training and development of a high performing and customer-responsive team.
This is a permanent, full time position based in our Sydney office, with flexibility to work from home 3 days per week, once you are comfortable in the role.
YOUR RESPONSIBILITIES
- Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
- Ensure team members achieve performance and KPI targets as set out under the BU performance framework.
- Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
- Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes.
- Driving the EML values and culture through people leadership and engagement. People leadership responsibilities including providing coaching, guidance, direction, communication, development and managing resourcing within the team.
ABOUT YOU
- Demonstrated experience in a similar leadership role, Leading NSW CTP Case Managers and working within in in a fast-paced business environment.
- Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences) advantageous.
- Minimum intermediate proficiency in Microsoft office suite.
- Ability to satisfy a National Police Check.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Top Skills
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
