Responsibilities
1. Provide 24×7 global operational support for cloud services, including incident resolution and root cause analysis
2. Monitor cloud infrastructure, system alerts, and performance dashboards.
3. Perform basic troubleshooting for compute, storage, networking, and cloud services.
4. Assist in provisioning and managing cloud resources (VMs, storage accounts, databases, etc.).
5. Support patching, backups, and routine maintenance tasks.
6. Follow incident management and change management processes.
7. Document standard operating procedures, runbooks, and recurring issues.
8. Collaborate with senior engineers to implement improvements and automation.
9. Ensure compliance with security guidelines and operational best practices.
10. Being a team player.
Experience
4 to 8 years of hands-on experience
Knowledge and Skills
Required Skills:
• Basic understanding of cloud platforms. Exposure to Azure preferred.
• Knowledge of Linux/Windows servers and basic networking concepts.
• Familiarity with monitoring tools (e.g., CloudWatch, Azure Monitor, Datadog, or similar).
• Good analytical and problem‑solving skills.
• Ability to follow SOPs and work in a structured operations environment
Good to have skills
• Exposure to scripting (PowerShell, Bash, or Python).
• Understanding of ITIL concepts (Incidents, Changes).
Basic knowledge of CI/CD tools or automation frameworks
Certifications (Preferred)
Certifications Preferred
• Microsoft Azure AZ‑900 Certification (Fundamentals)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
