Team Leader - ReInstate ( Return to Work)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Reinstate is designed to support women who are ready to reenter the workforce after a career break. Reinstate reflects our ongoing commitment to fostering an inclusive and supportive work environment, ensuring that all talent can thrive, regardless of career gaps.
Many talented women take a break from their careers for personal reasons. These individuals bring invaluable skills, experience, and leadership potential, and we want to encourage and support them as they re-enter the workforce, providing the steppingstone they need to get back on track. The program will provide participants with tailored training and mentorship to help them reacclimate to the professional environment and rebuild their confidence. We will also offer upskilling and reskilling opportunities to ensure they stay current with industry practices and technologies. Participants will be paired with mentors to guide them through the re-entry process and support their career growth.

• Job Description

Responsible for managing the operational workflow, coaching, and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.

Internship opportunity for 6 months.

• Key Responsibilities

• Handle stretch assignments designed to increase business acumen.

• Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating, and implementing action plans, recommending work procedures, and directing workflow.

• Conduct performance reviews, evaluates employee potential, and recommends employee promotions, merit increases, or terminations.

• Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.

• Establish/communicate job performance standards and work procedures.

• Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

• Serve as mentor leader to new leaders within respective business unit.

• Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.

• Interview applicants and recommend hire.

• Makes recommendations for process improvements and cost saving opportunities, executing key initiatives.

Education

Bachelor's degree. (Any)

Experience

• 7 or more years of experience (Preferred)

• Career break of minimum 2+ years

Primary Skills

Shift Time

Shift B (India)

Recruiter Info

Dipti Murudkar

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.