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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
- 3+ years of relevant experience
- Understanding of credit reporting laws and compliance (FCRA CDIA certification preferred or acquired within three months of employment)
- Excellent written and verbal communication skills, with the ability to explain complex topics clearly
- Proficient in Microsoft Office, Excel, Tableau, PowerBI and Salesforce
- Strong problem-solving, analytical, and decision-making abilities
Impact You'll Make:
- Manage and support high-tier customer accounts, ensuring timely resolution of complex inquiries and issues
- Serve as a primary point of contact between sales, operations, billing, credit, and external clients
- Support customer onboarding, including accurate product configuration, billing setup, and system validation
- Ensure data accuracy and compliance across internal systems and workflows
- Assist sales teams with operational support, reporting, and process improvements
- Identify issues proactively and drive solutions through collaboration and sound decision-making
- Maintain a high level of service quality while meeting SLAs and business objectives
As a senior-level Sales Support Representative, you’ll manage high-tier customer accounts, resolve complex inquiries, and support sales operations. You’ll act as a key liaison between internal teams and external clients, ensuring smooth onboarding, accurate product / billing setup, and exceptional delivery.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].
Pay Scale Information :The pay range for this position is $21.54 - $31.25 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion's Internal Job Title:
Rep III, Sales SupportCompany:
TransUnion LLCTransUnion Compensation & Benefits Highlights
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Parental & Family Support — Paid, gender‑neutral parental leave with a gradual return is highlighted alongside adoption/surrogacy/infertility support and backup care through Care@Work. Dependent‑care FSA options and caregiver assistance further bolster family support.
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Healthcare Strength — Day‑one medical, dental, and vision coverage is offered with HSA/FSA options, EAP/therapy sessions, 24/7 support, and wellness programming. Coverage extends to dependents and includes mental‑health resources.
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Retirement Support — A 401(k) plan features no waiting period, an employer match, and immediate 100% vesting. Employees can also participate in an Employee Stock Purchase Plan to build long‑term financial security.
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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