A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.
Job DescriptionTeam and Operational Management
• Leading the daily operational activities of the Quality Assurance team.
• Managing resources, planning, and implementing training strategies.
• Organizing and conducting weekly one-on-one meetings, team meetings, and short daily check-ins.
Employee Motivation and Support
• Motivating and coaching team members to enhance their performance.
• Directing and coordinating quality assurance tasks.
Quality Assurance Activities
• Ensuring audit targets are met and monitoring key quality metrics.
• Managing complaint-handling processes and applying effective problem-solving techniques.
Administration and Reporting
• Performing administrative tasks and preparing reports.
• Using Microsoft Excel, Google Sheets, and Salesforce for reporting and data analysis.
Communication and Stakeholder Management
• Maintaining effective communication with stakeholders across multiple countries.
Additional Responsibilities
• Performing any other duties related to the role as assigned by the direct manager or executive management.
Top Skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
