What You Will Accomplish:
- Team Leadership: Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development
- Strategic Implementation: Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences
- Process Development: Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needsCustomer
- Training Programs: Lead the development of comprehensive training curricula and certification programs for customers and internal teams
- Solution Optimization: Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements
- Success Metrics & Reporting: Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics
- Cross-functional Leadership: Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements
- Escalation Management: Serve as the primary point of escalation for complex customer challenges and ensure timely resolution
What We Are Looking For:
- Leadership Experience: 5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams
- Technical Expertise: Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences
- Strategic Thinking: Proven ability to develop scalable processes and frameworks that support rapid growth
- Communication Excellence: Exceptional presentation and stakeholder management skills across all organizational levels
- Analytical Capabilities: Strong data-driven decision-making skills with experience using success metrics to drive improvements
- Team Development: Track record of hiring, coaching, and developing high-performing customer success teams
You Will Thrive In This Role If You Have:
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for building and leading teams while maintaining hands-on customer engagement
- Excellence in program management with demonstrated ability to manage multiple strategic initiatives
- Change management experience in fast-paced, high-growth environments
- Strong dedication to operational excellence and continuous improvement
- Ability to balance strategic thinking with tactical execution
Benefits
- 💰 Competitive Salary & Equity
- 💹 401(k) Program with Employer Matching
- ⚕️ Health, Dental, Vision and Life Insurance
- 🩼 Short Term and Long Term Disability
- 🚗 Commuter Benefits
- 🧑💻 Autonomous Work Environment
- 🖥️ Office Setup Reimbursement
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚀 Quarterly Team Gatherings
- 🥪 In office Perks
What the Team is Saying
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What We Do
Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness, Eve leverages artificial intelligence to streamline case analysis, enhance decision-making, and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively, especially in an era where demands on legal professionals continue to grow. Eve’s commitment to innovation is evident in their focus on speed, scalability, and reliability. The platform supports legal teams in managing high caseloads with fewer resources, reducing the time spent on routine tasks, and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach, Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs. With a core belief in elevating legal practices through visionary tools, Eve is committed to reshaping the way legal professionals serve their clients, improving access to justice, and fostering a more efficient legal ecosystem.
Why Work With Us
You’ll join a high-performing team that thrives on collaboration, grit, and innovation. We value excellence, visionary thinking, and elevation as we tackle ambitious goals. Enjoy a supportive, growth-oriented environment with a robust benefits package, where everyone’s contributions are valued, and real impact in legal tech is made together.
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Eve Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are located at a beautiful office on 3rd Ave in the heart of San Mateo and 2 blocks from Caltrain. Some of our teams are remote while others have a hybrid model of coming into the office 3 days/week and remote 2 days/week.
